Insurance Support Agent – Inbound Calls

Paradigm Recruitment; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

Paradigm Recruitment is seeking a customer service professional to handle inbound calls regarding insurance policies, products, claims and general enquiries. You will provide accurate policy information, assist with servicing requests, and ensure compliance with procedures.

Strong communication, problem-solving, and CMFAS credentials are advantageous. The role emphasizes professional customer interaction, accurate CRM documentation and escalation of complex cases to relevant departments as

Qualifications

• Diploma or Degree in any discipline preferred.
• Prior experience in a call centre, customer service or insurance environment is an advantage.
• Strong verbal and written communication skills.
• Customer-oriented with a pleasant and professional telephone manner.
• Good problem-solving and active listening skills.
• Able to handle difficult customers and manage challenging situations professionally.
• Meticulous with good attention to detail and accuracy.
• Possess CMFAS papers.

Responsibilities

• Handle inbound calls from customers regarding insurance policies, products, claims and general enquiries.
• Provide accurate and timely information on policy coverage, premiums, benefits, policy status and related services.
• Assist customers with policy servicing requests, including policy changes, payments, renewals and documentation.
• Handle customer enquiries and complaints professionally, ensuring issues are resolved promptly or escalated appropriately.
• Provide clear explanations of insurance terms, processes and procedures to customers.
• Identify customer needs and provide appropriate information on relevant insurance products and services where applicable.
• Ensure all customer interactions are accurately recorded in the CRM/call centre system.
• Meet established service standards, quality targets and KPIs.
• Follow company policies, standard operating procedures and regulatory requirements when handling customer interactions.
• Escalate complex or sensitive cases to the relevant departments or supervisors for further assistance.

Skills

Communication skills

Customer service

Problem-solving

Active listening

CMFAS papers

Education

Diploma or Degree (any discipline)

Job description

Paradigm Recruitment is seeking a customer service professional to handle inbound calls regarding insurance policies, products, claims and general enquiries. You will provide accurate policy information, assist with servicing requests, and ensure compliance with procedures.

Strong communication, problem-solving, and CMFAS credentials are advantageous. The role emphasizes professional customer interaction, accurate CRM documentation and escalation of complex cases to relevant departments as