Life & Health Policy Servicing Specialist

Income; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Income, a life and health insurance provider, is seeking a candidate to join the Health Policy Servicing team. You will handle servicing transactions on IncomeShield plans, report to the Policy Servicing manager, and contribute to process improvements and company-wide initiatives.

You will work in a dynamic, deadline-driven environment, coordinating with colleagues across the department to ensure accurate letters and timely service for our customers.

Qualifications

• Degree or Diploma or equivalent is required.
• Experience in life and/or health insurance industry is advantageous.
• Familiar with insurance intermediaries’ practices in life/health.
• Able to work under tight timelines and pressure.
• Creative problem solving with attention to detail.
• Excellent communication and people skills.
• Works well in a team.
• Able to work extra hours when required.
• Able to multi-task and handle concurrent projects.

Responsibilities

• Perform health policy servicing transactions such as Change of plan type, Termination, Change payer, and Change payment method within turnaround times.
• Prepare letters after performing the above transactions.
• Regularly check the work done by staff.
• Take on projects to improve processes for efficiency.
• Support company-wide initiatives like reviewing letters, work instructions, forms and system enhancements.

Skills

Communication skills

People skills

Team player

Attention to detail

Time management

Creative problem solving

Pressure handling

Multi-tasking

Education

Degree or Diploma

Job description

Income, a life and health insurance provider, is seeking a candidate to join the Health Policy Servicing team. You will handle servicing transactions on IncomeShield plans, report to the Policy Servicing manager, and contribute to process improvements and company-wide initiatives.

You will work in a dynamic, deadline-driven environment, coordinating with colleagues across the department to ensure accurate letters and timely service for our customers.