Contract Staff - GHR, Employee Service & HR Operations

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 44,000 - 52,000; Full time

Job summary

Success Human Resource Centre in Singapore is seeking a Contract Staff for HR Operations. You will act as the hub for inquiries, ensure SLAs, and coordinate with HR CoEs and PODHR to deliver services.

The role involves governing Employment Pass renewals, data processing, and dashboard maintenance while supporting process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree in HRM, Business, Operations, or related field.
• Experience in HR Operations, Shared Services, Process Improvement preferred.
• Experience with process mapping, workflow analysis, UAT or project implementation advantageous.
• Proficient in MS Office; Workday or HR systems knowledge preferred.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Serve as primary contact for HR Operations inquiries.
• Be SME on HR Operations processes and services.
• Monitor requests via mailboxes, case systems, portals.
• Ensure timely resolution within SLAs.
• Escalate issues and update stakeholders as needed.
• Collaborate with HR CoEs, BPs, PODHR teams for service delivery.
• Administer Employment Pass renewals and doc tracking.
• Maintain HR Operations dashboards and reports.
• Support ad hoc HR Operations projects.

Skills

Analytical thinking

Communication

Stakeholder management

Attention to detail

Multitasking

Continuous improvement

Organizational skills

Independent work

Team collaboration

Confidentiality

Education

Bachelor's degree in HR/Business

Tools

MS Office

Workday

Job description

Contract Staff - GHR, Employee Service & HR Operations

Employment Type: Contract

Monthly Salary: Up to $4300

Job Duties:

HR Operations

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.


• Act as a subject matter expert on assigned HR Operations processes and services.


• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.


• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).


• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.


• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.


• Administer Electronic Signature Book assignments.


• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.


• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.


• Maintain HR Operations dashboards, reports, trackers, and service metrics.


• Support leave coverage arrangements and department reporting requirements.


• Support ad hoc HR Operations activities and projects as assigned.

Compliance & Governance

• Administer government-paid leave claims and submissions.


• Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.


• Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.


• Ensure compliance with HR policies, procedures, governance requirements, and audit standards.


• Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation & Benefits Administration

• Administer employee referral payout processes.


• Coordinate and manage Spot Award administration.


• Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.


• Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

Operational Excellence & Process Improvement

• Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.


• Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.


• Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.


• Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.


• Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.


• Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.


• Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.


• Support governance activities relating to process management, documentation standards, and operational controls.


• Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.


• Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

Period: 1 year contract

Working Hours: Monday to Friday, 9am to 6pm

Salary: Up to $4300

Job Requirements:

• Minimum Degree in Human Resource Management, Business, Operations, or a related discipline.


• Experience in HR Operations, HR Shared Services, Process Improvement, Business Analysis, or Operational Excellence is preferred.


• Exposure to process mapping, workflow analysis, documentation, UAT, or project implementation activities will be advantageous.


• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).


• Experience with Workday or other HR systems is preferred.


• Familiarity with process mapping, workflow documentation, reporting, and data analysis tools is an advantage.


• Strong analytical and problem-solving skills.


• Excellent communication and stakeholder management capabilities.


• Strong attention to detail and commitment to quality and accuracy.


• Ability to manage multiple priorities in a fast-paced environment.


• Proactive mindset with a continuous improvement orientation.


• Ability to identify opportunities to simplify, standardise, and improve processes.


• Strong organisational and planning skills.


• Ability to work independently while collaborating effectively within a team.


• Professional handling of confidential and sensitive employee information.


• Adaptable and comfortable working across both operational and project-based activities.

Success Human Resource Centre Pte Ltd(EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg