Complex Manager

ytc building services pte ltd

Singapore

On-site

SGD 120,000 - 180,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

AWS

Medical and insurance benefits

Lunch provided

Dynamic and collaborative environment

Job summary

ytc building services pte ltd is seeking a highly motivated Complex Manager to oversee operations, maintenance, administration, and financial management of a mixed commercial development with retail and hotel components. You will lead the on-site team, coordinate with contractors, liaise with stakeholders, and provide strategic support to the Management Council and owners.

Strong leadership and budgeting skills are essential.

Qualifications

Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management or related discipline.
Minimum 5–8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.
Good knowledge of BMSMA and related statutory regulations.
Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments is a plus.
Strong leadership, communication, negotiation and interpersonal skills.

Responsibilities

Oversee daily operations and maintenance of a mixed-use property including M&E, lifts, fire protection, security and cleaning.
Plan preventive maintenance programmes and asset replacement plans.
Monitor contractors' performance and ensure compliance with contracts.
Attend emergencies and coordinate resolutions.
Prepare budgets, reports, and management papers; attend AGMs/EGMs.
Build relationships with tenants, operators, contractors, and government agencies.
Lead on-site team; drive service excellence and continuous improvement.
Manage upgrading works, capital projects, and major renovations.

Skills

Leadership

Stakeholder management

Budgeting

Contract management

Team supervision

Communication

MS Office

Property management software

Education

Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management or related discipline

Tools

Microsoft Office

Property management software

Job description

Job Summary

We are seeking a highly motivated, hands-on, and experienced Complex Manager to oversee the overall operations, maintenance, administration, and financial management of a mixed commercial development comprising a retail complex and hotel components. The successful candidate will ensure the property is well-maintained, operates efficiently, complies with all statutory requirements, and delivers a safe and pleasant environment for owners, tenants, guests, and visitors.

The Complex Manager will lead the on-site management team, coordinate with contractors and service providers, liaise with stakeholders, and provide strategic and operational support to the Management Council and property owners.

Key Responsibilities

Property & Facilities Management

Oversee the daily operations and maintenance of the property.
Ensure all building services, including M&E systems, lifts, fire protection systems, security, cleaning, landscaping, and other facilities, are properly maintained.
Plan and implement preventive maintenance programmes and asset replacement plans.
Monitor contractors' performance and ensure compliance with contract specifications and service standards.
Attend to emergency situations and coordinate prompt resolution.

Administration & Compliance

Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA), Workplace Safety and Health (WSH) requirements, Fire Safety regulations, and other applicable legislation.
Prepare reports, management papers, budgets, and operational updates.
Organise and attend Council Meetings, Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs).
Maintain proper records, statutory documents, contracts, licences, and certifications.

Financial Management

Prepare annual budgets and monitor operating expenditure.
Review monthly financial reports and recommend cost-saving initiatives.
Manage procurement, quotations, tenders, and contract administration.
Ensure proper financial controls and compliance with approved budgets.

Stakeholder & Tenant Management

Build and maintain positive relationships with subsidiary proprietors, tenants, hotel operators, contractors, consultants, and government agencies.
Handle feedback, complaints, and operational issues professionally and promptly.
Support tenant fit-out, renovation, and reinstatement works.

Team Leadership

Lead, supervise and mentor on-site team.
Allocate work, monitor performance, and ensure service excellence.
Foster teamwork and promote continuous improvement within the organisation.

Project Management

Manage upgrading works, capital improvement projects, and major repairs.
Coordinate consultants, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the required quality standards.

Requirements

Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.
Minimum 5-8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.
Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.
Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments will be an advantage.
Strong leadership, communication, negotiation, and interpersonal skills.
Ability to manage multiple priorities, resolve issues effectively, and work under pressure.
Proficient in Microsoft Office applications and property management software.