Coffee Outlet Lead: Customer Experience & Ops

JM Coffee International Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

JM Coffee International Pte. Ltd. (Compose Coffee SG) is seeking a hands-on Outlet Manager for the One Raffles Place outlet to oversee daily operations, lead a small team, and ensure exceptional service.

You will manage inventory, uphold food safety standards, handle cash and reports, and support promotions with head office and mall partners. Fluent English is essential; Korean/Mandarin skills are a plus for collaborating with the brand team.

Qualifications

• Experience managing an F&B outlet or café.
• Food hygiene certification preferred or willing to complete Level 1.
• Proficiency in Korean and/or Mandarin is advantageous.

Responsibilities

• Lead daily outlet operations including opening/closing and floor management.
• Develop and motivate the team to deliver high service standards.
• Manage inventory, ordering, counts, and wastage control.
• Ensure food safety, hygiene, and cleanliness at all times.
• Oversee cash handling and daily sales reporting.
• Coordinate with head office and mall management on promotions.

Skills

Outlet management

Team leadership

Inventory control

Cash handling

Food safety awareness

Customer service

Education

Food safety certification

Job description

JM Coffee International Pte. Ltd. (Compose Coffee SG) is seeking a hands-on Outlet Manager for the One Raffles Place outlet to oversee daily operations, lead a small team, and ensure exceptional service.

You will manage inventory, uphold food safety standards, handle cash and reports, and support promotions with head office and mall partners. Fluent English is essential; Korean/Mandarin skills are a plus for collaborating with the brand team.