Cloud POS Support Engineer for F&B

JJ CONSULTING SERVICES

Singapore

On-site

SGD 45,000 - 70,000

Full time

4 days ago

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Job summary

JJ CONSULTING SERVICES seeks an IT Technical Support Engineer to join their customer-focused team. You will provide second-line support for cloud POS solutions across Singapore, with remote assistance for clients in Hong Kong, Thailand and Malaysia.

The role is primarily based in the local office, with onsite customer support and project work as required. You will troubleshoot hardware, software, networking and payment integrations and collaborate with IT partners to resolve incidents

Qualifications

Experience in POS support or similar technical role.
Strong practical troubleshooting across hardware and software.
Good understanding of POS hardware, iOS/Android devices and basic networking.
Experience with POS systems, peripherals or payment tech is desirable.
Comfortable using remote-support and diagnostic tools.
Able to investigate unfamiliar problems rather than relying solely on predefined procedures.
Strong communication skills and a customer-focused approach.
Experience in F&B or hospitality technology is an advantage.
Experience working with IT service providers or vendors is an advantage.

Responsibilities

Take ownership of incidents escalated and drive them through to resolution.
Troubleshoot issues across cloudPOS applications and services, POS hardware and peripherals, networking, payment integrations and other integrated systems.
Investigate system behaviour, configurations, logs and error messages to identify root causes.
Perform configuration changes and corrective actions where appropriate.
Use remote-access and diagnostic tools to resolve issues remotely wherever possible.
Coordinate with local IT partners when onsite intervention is required.
Escalate product defects or complex issues to development teams, vendors or other technical resources with clear diagnostic information.
Configure, test and troubleshoot POS hardware and software.
Support new site openings, installations, upgrades and hardware replacements.
Coordinate with local IT partners on physical installation, cabling, networking and hardware requirements.
Support implementation and deployment projects as required.
Investigate recurring issues and perform root-cause analysis.
Document findings, workarounds and resolutions.
Identify opportunities to reduce repeat incidents and improve system reliability.
Work with Product, Development, Operations, IT partners and vendors to resolve technical issues.