POS Support Technician

JJ CONSULTING SERVICES; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

JJ Consulting Services is recruiting a POS Support Technician to join our technical support team. You will assemble and configure POS hardware, provide on-site, remote, and telephone support for clients, and maintain knowledge of our software and hardware offerings.

You will work closely with colleagues to ensure fast, professional service and client satisfaction. Responsibilities include setup and testing, installing systems at client sites, and providing user training on software, hardware,

Qualifications

• Restaurant POS experience is preferred.
• Able to manage multiple tasks in office or at client sites.
• Willing to work evenings and weekends as required.
• Learning and understanding cloud technologies.
• Sales experience under 2 years is welcome to apply.

Responsibilities

• Maintain knowledge of hardware, software, and industry trends.
• Setup, configure, and test hardware and software components.
• Install software/hardware at client sites and connect cables.
• Provide telephone, remote, and on-site support for clients.
• Provide training to clients on software, hardware, and troubleshooting.

Skills

POS support experience

Multi-tasking

Cloud technologies

Schedule flexibility

Job description

Our Client is a leader in providing automated innovative business solutions to Restaurants and F&B industry, who is seeking to recruit a POS Support Technician.

POS Support Technician

Job Description

As a POS Support Technician you will work as a member of a technical support team and will report directly to the Support Manager. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our clients. You must be able to manage and perform assigned tasks effectively, working together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

• Maintain technical knowledge related to our suite of hardware, software product lines and industry
• Setup, configure, and test hardware and software components
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding software, hardware, and troubleshooting techniques

Requirements

• Previous Restaurant POS Support experience is a big plus!
• Ability to manage multiple tasks in office or at off-site client location
• Some Evening and Weekend schedules will be required
• Learning and Understanding about cloud technologies
• Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207

We thank all applicants in advance and regret that only short listed candidates will be notified.