Clinical Front Desk & Patient Care Coordinator

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Fullerton Health in Singapore seeks a patient services administrator to coordinate interdepartmental workflow and deliver high-quality administrative and patient care support. You will handle scheduling, data management, billing, and insurance coordination across Pasir Panjang and other sites as needed.

The role requires 5.5 days and 44 hours weekly, with a focus on accuracy, empathy, and cross-department collaboration to enhance patient experience.

Qualifications

• Minimum 1 year of experience in healthcare.
• Education: GCE N Levels or equivalent.

Responsibilities

• Schedule patient appointments and send reminder calls.
• Obtain and verify patients' address, contact details, insurance information and medical history.
• Maintain up-to-date patient data and verify at every visit.
• Identify insurance coverage and collect co-payments.
• Process payments and balance daily cash deposits.
• Perform timely billing in Clinic Management System and portals; inform patients of delays.
• Support triage to gather patient information for clinical judgment.
• Assist doctors/nurses in procedures.
• Maintain infection control standards.

Skills

English proficiency

Interpersonal skills

Proactive mindset

Stress tolerance

Empathy

Mandarin communication

Education

GCE N Levels

Job description

Fullerton Health in Singapore seeks a patient services administrator to coordinate interdepartmental workflow and deliver high-quality administrative and patient care support. You will handle scheduling, data management, billing, and insurance coordination across Pasir Panjang and other sites as needed.

The role requires 5.5 days and 44 hours weekly, with a focus on accuracy, empathy, and cross-department collaboration to enhance patient experience.