Patient Services & Billing Coordinator

Farrer Park Hospital; Singapore; On-site; SGD 3,200 - 4,200; Full time

Job summary

Farrer Park Hospital in Singapore is seeking an organized Front Desk/Patient Service Administrator to support registration, admission, billing and payment collection, and patient feedback liaison.

You will perform patient registration with required documents, provide financial counseling, handle daily charges and deposits, liaise with departments, and assist with ad-hoc projects; a diploma and 2 years of clinical experience are preferred.

Qualifications

• Diploma in any discipline.
• 5.5 days work week.
• At least 2 years of clinical experience preferably in diagnostic and interventional cardiac procedures.
• Relevant experience in the hospitality or healthcare industry preferred.
• Pleasant personality with passion for service excellence.
• Good interpersonal and communication skills.

Responsibilities

• Provide frontline patient service including registration, admission, billing and payment collection and liaison for patient feedback/complaints.
• Perform patient registration meticulously with relevant admission documentations.
• Provide financial counseling and collect deposits from patients/next of kin upon admission.
• Administer daily charges and proactively follow up on required deposit top ups.
• Liaise with departments for service recovery or investigations as needed.
• Prepare bills and review with patients/next of kin upon discharge and collect payment.
• Monthly procurement of stationery and pantry items.
• Handle ad-hoc assignments or projects as tasked.

Skills

Interpersonal communication

Customer service

Education

Diploma in any discipline

Job description

Farrer Park Hospital in Singapore is seeking an organized Front Desk/Patient Service Administrator to support registration, admission, billing and payment collection, and patient feedback liaison.

You will perform patient registration with required documents, provide financial counseling, handle daily charges and deposits, liaise with departments, and assist with ad-hoc projects; a diploma and 2 years of clinical experience are preferred.