Clinic Supervisor (Japanese Clinic)

HEALTHWAY MEDICAL GROUP PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HEALTHWAY MEDICAL GROUP PTE LTD in Singapore seeks a Clinic Operations & Administration professional to supervise daily clinic operations, staffing and quality workflows. You will collaborate with HR on onboarding and development, manage facilities and regulatory renewals, and support frontline duties when needed to bridge gaps.

The role also covers finance, billing, pricing updates and cost management, plus marketing liaison for campaigns and corporate partnerships.

Qualifications

• Good interpersonal and communication skills.
• Proficiency in conversational Japanese would be an added advantage.
• Prior experience in healthcare setting is advantageous.
• Able to multi-task and work in a fast-paced environment.

Responsibilities

• Oversee daily clinic operations to ensure smooth workflows and service quality.
• Manage staff rostering, leave applications and performance appraisals.
• Support recruitment, onboarding and staff development with HR.
• Oversee facilities, equipment, inventory and regulatory licence renewals.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Multitasking

Education

O Levels or equivalent

Job description

Clinic Operations & Administration

• Oversee daily clinic operations to ensure smooth workflows, service quality and operational efficiency.
• Manage staff rostering, leave applications, manpower planning and performance appraisals.
• Support staff recruitment, onboarding and development in collaboration with HR.
• Oversee clinic facilities, equipment, inventory and regulatory licence renewals to ensure operational readiness and compliance.
• Develop and maintain operational procedures, and perform frontline clinic duties when required to support manpower shortages and operational needs.

Finance, Billing & Cost Management

• Oversee clinic billing, insurance claims, corporate and Third-Party Administrator (TPA) payments, and reconciliation activities.
• Prepare monthly operational and financial reports, including patient volume, revenue and new patient registrations.
• Manage clinic-related financial administration, including petty cash, bank deposits, invoicing and claims submissions.
• Monitor operational costs, review service pricing and coordinate medication pricing and system updates.
• Prepare commission reports and other financial submissions for Management's review and approval.

Marketing & Business Development

• Collaborate with the Marketing team to plan and implement promotional campaigns and business development initiatives.
• Manage updates to the clinic's digital platforms, including website content, social media and newsletters.
• Prepare marketing materials and monitor campaign performance, including digital marketing reports.
• Manage relationships with existing and prospective corporate clients, including enquiries, quotations, contract renewals and new business opportunities.
• Coordinate with external media partners, vendors and business associations to support marketing and networking initiatives.

Japanese Language & Stakeholder Coordination

• Facilitate communication and coordination with Japanese-speaking doctors, patients, corporate clients and external stakeholders.
• Provide Japanese-English interpretation and translation support for clinic-related communications and medical consultations, where appropriately qualified and required.
• Liaise with insurers, TPAs, corporate clients and external vendors to address operational matters and service-related enquiries.

Other Responsibilities

• Undertake other duties as assigned by Management to support the clinic's operational and business needs.

Requirements

• Minimum 'O' Levels or equivalent.
• Good interpersonal and communication skills.
• Proficiency in conversational Japanese would be an added advantage, as the role involves communication and coordination with Japanese doctors, patients and external vendors.
• Excellent customer service mindset.
• Able to multi-task and work in a fast-paced environment.
• Prior experience in a healthcare setting would be an advantage.
• Candidates with more experience may be considered for more senior positions.

44 hours per week, based on a 5.5-day work week.