Clinic Patient Services Associate - Care & Coordination

National Healthcare Group; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

NHG Health Centre in Singapore is seeking a Patient Service Associate to deliver exceptional patient services, manage appointments, and ensure a smooth patient journey from arrival to departure.

You will maintain accurate patient records, handle enquiries, and support counter and consultation room operations while complying with PDPA. Prior experience in SOC preferred; diploma holders welcome.

Qualifications

• Minimum diploma in any discipline; additional education in healthcare administration is a plus.
• Experience working as a Patient Service Associate at a Specialist Outpatient Clinic (SOC) is preferred.

Responsibilities

• Provide exceptional patient services and manage appointments.
• Ensure patient information is accurate and PDPA-compliant.
• Coordinate appointments with other clinics or hospitals where possible.
• Handle cashiering and billing reconciliation if applicable.
• Maintain patient records and data entry.

Skills

Interpersonal skills

Communication skills

English proficiency

Education

Diploma (any discipline)

Healthcare administration education

Tools

NGEMR

NBS

Microsoft Office

Job description

NHG Health Centre in Singapore is seeking a Patient Service Associate to deliver exceptional patient services, manage appointments, and ensure a smooth patient journey from arrival to departure.

You will maintain accurate patient records, handle enquiries, and support counter and consultation room operations while complying with PDPA. Prior experience in SOC preferred; diploma holders welcome.