Patient Services Executive: Clinic Front Desk & Care

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

National Healthcare Group is seeking a diligent Patient Service Associate to support NHG Health Centre operations. You will manage patient appointments, verify information, and ensure a smooth patient journey from arrival to departure, while maintaining PDPA compliance.

The role requires a diploma and experience in patient-facing healthcare settings, with strong communication and organisational skills. Training on NGEMR and NBS will be provided.

Qualifications

• Minimum diploma in any discipline; additional education in healthcare administration is a plus.
• Experience as a Patient Service Associate in a Specialist Outpatient Clinic preferred.

Responsibilities

• Manage patient appointments and ensure smooth check-in/check-out at NHG Health Centre.
• Maintain accurate patient information and ensure PDPA compliance.
• Handle cashier duties and reconcile transactions if applicable.
• Answer calls and assist with service information, policies and inquiries.
• Prepare consultation rooms, check inventories, and assist during examinations.
• Chaperone doctors and provide translation as needed.
• Support administrative tasks including filing and data entry.
• Contribute to service improvement and patient experience initiatives.
• Coordinate with other clinics or hospitals for referrals.
• Monitor daily workload and implement actions as needed.

Skills

Patient service

Interpersonal communication

Organisational skills

Attention to detail

Education

Diploma in any discipline

Tools

NGEMR

NBS

Microsoft Office

Job description

National Healthcare Group is seeking a diligent Patient Service Associate to support NHG Health Centre operations. You will manage patient appointments, verify information, and ensure a smooth patient journey from arrival to departure, while maintaining PDPA compliance.

The role requires a diploma and experience in patient-facing healthcare settings, with strong communication and organisational skills. Training on NGEMR and NBS will be provided.