Clinic Operations & Patient Experience Specialist

Our Family Nest Medical Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Our Family Nest Medical Pte Ltd is seeking a Clinic Assistant to support daily clinic operations and ensure a smooth patient experience. You will assist healthcare professionals, manage administrative tasks, and help maintain clinic readiness.

Ideal candidates have experience in health or service environments, are comfortable with technology, and can work across shifts including weekends and holidays. Multilingual abilities are a plus for patient interactions.

Qualifications

• Experience in healthcare, hospitality, or customer service preferred.
• Willingness to work shifts, weekends, evenings and public holidays.
• Familiarity with clinic management systems and EMR software is advantageous.

Responsibilities

• Engage in administrative tasks including appointment scheduling, patient registration, communication with parents/guardians, dispensing medications, billing, payment collection, insurance verification and stock takes.
• Prepare examination rooms and assist doctors in providing treatment and examinations.
• Maintain cleanliness and organization of the clinic.
• Facilitate collection and dispatch of blood and urine samples.
• Perform swab tests such as Antigen Rapid Tests (ART) and influenza rapid tests in accordance with clinical protocols.

Skills

Healthcare experience

Customer service

Communication

Tools

EMR software

Job description

Our Family Nest Medical Pte Ltd is seeking a Clinic Assistant to support daily clinic operations and ensure a smooth patient experience. You will assist healthcare professionals, manage administrative tasks, and help maintain clinic readiness.

Ideal candidates have experience in health or service environments, are comfortable with technology, and can work across shifts including weekends and holidays. Multilingual abilities are a plus for patient interactions.