Assistant Manager (SOC)

National University Polyclinics; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

JurongHealth Campus is seeking an Assistant Manager to lead the day-to-day operations of the clinic, ensuring safe, efficient, and high-quality healthcare services. You will coordinate with healthcare professionals, administrative teams, and external partners to deliver integrated service delivery.

You will provide leadership to frontline staff, foster a patient-centric environment, and drive continuous improvement initiatives to enhance patient experience, service quality, and operational

Qualifications

• Degree in any discipline.
• Experience in operations, healthcare, or administrative roles preferred.
• Strong coordination, problem-solving, and communication skills.

Responsibilities

• Oversee day-to-day clinic operations to ensure safe, efficient, and high-quality healthcare services.
• Lead frontline staff and drive continuous improvement initiatives to enhance patient experience and service quality.
• Coordinate with healthcare professionals, administrative teams, and external stakeholders to ensure integrated service delivery.
• Monitor clinic performance metrics and report findings accurately.
• Promote a patient-centric culture across the clinic and manage resource planning.

Skills

Coordination

Problem-solving

Communication

Education

Degree in any discipline

Job description

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At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Job Responsibilities:

The Assistant Manager is responsible for leading and overseeing the day-to-day operations of the clinic to ensure the delivery of safe, efficient, and high-quality healthcare services. This role works closely with healthcare professionals, administrative teams, and external partners to coordinate operations, manage resources, and ensure seamless service delivery.

The Assistant Manager provides leadership to frontline staff, fosters a collaborative and patient-centric environment, and drives continuous improvement initiatives to enhance patient experience, service quality, and overall operational efficiency.

You will be responsible for the following:

1. Clinic Operations Management

• Oversee daily clinic operations to ensure services run smoothly, safely, and efficiently
• Ensure a seamless patient journey across all touchpoints within the clinic
• Plan and optimise resource allocation, including manpower, scheduling, equipment, and supplies
• Coordinate with healthcare professionals, administrative teams, and external stakeholders to ensure integrated service delivery
• Monitor, track, and report clinic performance metrics accurately
• Lead continuous improvement initiatives to enhance processes, compliance, and operational outcomes

2. Staff Leadership and Management

• Build and maintain a positive, collaborative, and high-performing team environment
• Provide clear direction, set expectations, and ensure accountability among frontline staff
• Coach, mentor, and support staff through regular feedback and professional development opportunities
• Drive staff engagement and cultivate a culture of continuous learning and improvement

3. Patient Experience and Service Excellence

• Manage patient feedback and handle complaints in a prompt, professional, and effective manner
• Implement initiatives to improve patient satisfaction and overall service experience
• Promote a patient-centric culture across the clinic

Requirements:

• Degree in any discipline
• Experience in operations, healthcare, or administrative roles preferred
• Strong coordination, problem-solving, and communication skills
• Ability to manage multiple tasks in a fast-paced environment

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.