Clinic Operations Lead

Raffles Medical Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Raffles Medical Group is seeking an Operations Executive (Clinic) to support Cluster Managers in administering a specialist centre and delivering high-quality clinical and operational services. The role focuses on achieving clinical and financial goals while ensuring efficient resource use and patient satisfaction.

You will work with the team to retain essential skills, motivate staff, and implement plans to enhance service delivery, billing accuracy, and timely collections across outpatient

Qualifications

• Degree in Business/Management Studies or related discipline.
• At least 2 years of healthcare industry experience preferred.
• Team player with good interpersonal skills and a positive attitude.
• Self-motivated and independent.

Responsibilities

• Execute action plans for the specialist outpatient centres to meet strategic goals.
• Develop and promote specialist services and set up new centres.
• Conduct market surveys and develop new packages / pricing for these new services.
• Regular review of existing services and prices to remain competitive.
• Develop marketing materials and identify customer groups for each service.
• Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit.
• Ensure smooth running of daily centre operations and proactive patient service.
• Seek feedback and act on learning opportunities from it.
• Promote teamwork and harmonious relationships among staff.
• Communicate hospital structure, goals, policies and procedures to staff.
• Manage availability and efficient use of resources to contain costs.
• Provide teamwork and harmonious relationships among hospital staff.
• Assist in ad-hoc administrative matters.
• Any assignments from supervisor.

Skills

Team player

Interpersonal skills

Self-motivated

Independent

Education

Degree in Business/Management Studies

Job description

Raffles Medical Group is seeking an Operations Executive (Clinic) to support Cluster Managers in administering a specialist centre and delivering high-quality clinical and operational services. The role focuses on achieving clinical and financial goals while ensuring efficient resource use and patient satisfaction.

You will work with the team to retain essential skills, motivate staff, and implement plans to enhance service delivery, billing accuracy, and timely collections across outpatient