Clinic Manager

MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

Ma Kuang Chinese Medicine & Research Centre Pte Ltd in Singapore is seeking an experienced Clinic Operations Manager to oversee daily clinic performance, ensure hygiene and safety, and uphold regulatory compliance across all facilities.

You will lead front-desk staff, coordinate scheduling and patient flow, manage inventory and billing processes, and drive service quality through staff development, patient education, and performance KPIs.

Responsibilities

• A. Manage day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with Ma Kuang's operational standards.
• Oversee appointment scheduling, patient flow, registration, billing, and service recovery when needed.
• Ensure proper handling and storage of herbal medication, medical supplies, and TCM equipment.
• Monitor inventory levels and coordinate procurement of supplies.
• Ensure clinic environment meets safety, hygiene, and regulatory requirements.
• B. Lead, supervise, and schedule front-desk staff and clinic assistants.
• Conduct training for new staff in customer service, clinic workflow, and product knowledge.
• Review staff performance, provide coaching, and support professional development.
• Foster a positive and collaborative working environment.
• C. Uphold Ma Kuang's high standards of customer service and TCM clinic professionalism.
• Handle escalated customer inquiries, complaints, and feedback.
• Ensure courteous and efficient service delivery from all staff.
• Promote patient education, retention initiatives, and service awareness.
• D. Monitor clinic KPIs (patient volume, revenue, retention, service mix).
• Support marketing efforts, promotions, and community outreach programs.
• Manage cash handling, daily sales reconciliation, and financial reporting.
• Suggest improvements to enhance clinic profitability and service effectiveness.
• E. Ensure adherence to relevant healthcare standards, data protection regulations, and internal SOPs.
• Maintain accurate patient records in line with PDPA and clinic policy.
• Coordinate with headquarters on audits, operational updates, and compliance checks.

Job description

A. Clinic Operations Management

• Manage day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with Ma Kuang's operational standards.
• Oversee appointment scheduling, patient flow, registration, billing, and service recovery when needed.
• Ensure proper handling and storage of herbal medication, medical supplies, and TCM equipment.
• Monitor inventory levels and coordinate procurement of supplies.
• Ensure clinic environment meets safety, hygiene, and regulatory requirements.

B. Staff Leadership & Development

• Lead, supervise, and schedule front-desk staff and clinic assistants.
• Conduct training for new staff in customer service, clinic workflow, and product knowledge.
• Review staff performance, provide coaching, and support professional development.
• Foster a positive and collaborative working environment.

C. Patient Experience & Service Excellence

• Uphold Ma Kuang's high standards of customer service and TCM clinic professionalism.
• Handle escalated customer inquiries, complaints, and feedback.
• Ensure courteous and efficient service delivery from all staff.
• Promote patient education, retention initiatives, and service awareness.

D. Business & Financial Management

• Monitor clinic KPIs (patient volume, revenue, retention, service mix).
• Support marketing efforts, promotions, and community outreach programs.
• Manage cash handling, daily sales reconciliation, and financial reporting.
• Suggest improvements to enhance clinic profitability and service effectiveness.

E. Compliance & Quality Assurance

• Ensure adherence to relevant healthcare standards, data protection regulations, and internal SOPs.
• Maintain accurate patient records in line with PDPA and clinic policy.
• Coordinate with headquarters on audits, operational updates, and compliance checks.