Clinic Manager

beautiful mum serangoon pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Beautiful Mum Serangoon Pte. Ltd. is seeking a dynamic Clinic Manager to lead our wellness and aesthetic clinic.

You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement, while championing maternal wellness. The role focuses on developing sales strategies, setting KPIs, coaching staff, and collaborating with marketing to deliver in-store promotions and superior client experiences.

Qualifications

• 5+ years of sales or business development in wellness/beauty/healthcare.
• Strong leadership with proven team management experience.
• Excellent interpersonal and client-centric communication.

Responsibilities

• Develop and execute sales strategies across all services.
• Set and monitor KPIs to meet monthly/ quarterly targets.
• Identify new business opportunities and customer segments.
• Provide tailored consultations and build relationships with mothers.
• Deliver high-quality, empathetic customer service aligned with wellness journeys.
• Lead, mentor and train sales and front-desk teams.
• Prepare performance reports and provide strategic insights to management.
• Collaborate with marketing for in-store promotions and campaigns.

Skills

Sales strategy

Team leadership

Client engagement

CRM familiarity

Coaching & training

Tools

CRM systems

Sales analytics

Job description

We are looking for a dynamic Clinic Manager to lead our team in a premium wellness and aesthetic clinic. You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement.

Job Description:

• Develop and execute sales strategies to drive growth across all service offerings.
• Set and monitor KPIs to meet or exceed monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow‑up and care.
• Lead, mentor, and train the sales and front‑desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in‑store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Job Requirement:

• At least 5 years of sales or business development experience in the wellness, healthcare, or beauty industry.
• Strong leadership capabilities with proven team management experience.
• Excellent interpersonal and communication skills with a warm, client‑centric approach.
• Passion for maternal wellness and delivering exceptional service.