Supervisor

Beautiful Mum @ Orchard; Singapore; Presencial; SGD 60.000 - 120.000; Jornada completa

Descripción de la vacante

Beautiful Mum @ Orchard is seeking a seasoned sales leader to drive growth across wellness offerings. You will set KPIs, explore new customer segments, and build trusted relationships with expectant and new mothers.

You will coach the sales/front-desk team, deliver empathetic service, and collaborate with marketing on promotions and campaigns. Prior maternal wellness experience is highly valued.

Formación

• Minimum 5 years in sales or business development in wellness/healthcare/beauty.
• Proven leadership with team management experience.
• Excellent interpersonal and communication skills.
• Passion for maternal wellness and delivering exceptional service.

Responsabilidades

• Develop and execute sales strategies to drive growth.
• Set and monitor KPIs to meet monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow-up and care.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in-store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Conocimientos

Leadership

Interpersonal skills

Sales strategy

KPIs & targets

Coaching

Industry knowledge

Herramientas

CRM systems

POS systems

Customer feedback tools

Descripción del empleo

Job Description:

• Develop and execute sales strategies to drive growth across all service offerings.
• Set and monitor KPIs to meet or exceed monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow-up and care.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in-store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Job Requirement:

• At least 5 years of sales or business development experience in the wellness, healthcare, or beauty industry.
• Strong leadership capabilities with proven team management experience.
• Excellent interpersonal and communication skills with a warm, client-centric approach.
• Passion for maternal wellness and delivering exceptional service.

We regret only shortlisted candidates will be notified.