Clinic Manager

Beautiful Mum @ Orchard; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Beautiful Mum @ Orchard is seeking a dynamic Clinic Manager to lead daily sales operations, manage a growing team, and drive revenue growth through exceptional client engagement in a premium wellness and aesthetic clinic in Singapore.

You will set and monitor KPIs, oversee appointment flow, and collaborate with marketing to deliver in-store promotions and wellness campaigns. A warm, client-centric leader with 5+ years in wellness sales will thrive in this role.

Formación

• 5+ years of sales or business development experience in wellness/healthcare/beauty.
• Proven leadership and team management experience.
• Excellent interpersonal and communication skills with a client-centric approach.
• Passion for maternal wellness and delivering exceptional service.

Responsabilidades

• Develop and execute sales strategies to drive growth across all services.
• Set and monitor KPIs to meet or exceed targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques and product knowledge.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Prepare performance reports and provide strategic insights to management.
• Work with marketing to execute in-store promotions and campaigns.
• Represent the brand in workshops and wellness collaborations.
• Stay updated on industry trends and customer feedback to refine offerings.

Conocimientos

Strategic sales planning

Team leadership

Client engagement

KPI setting & monitoring

CRM & data analysis

Coaching & training

Herramientas

CRM software

Descripción del empleo

We are looking for a dynamic Clinic Manager to lead our team in a premium wellness and aesthetic clinic. You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement.

Job Description:

• Develop and execute sales strategies to drive growth across all service offerings.
• Set and monitor KPIs to meet or exceed monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow-up and care.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in-store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Job Requirement:

• At least 5 years of sales or business development experience in the wellness, healthcare, or beauty industry.
• Strong leadership capabilities with proven team management experience.
• Excellent interpersonal and communication skills with a warm, client-centric approach.
• Passion for maternal wellness and delivering exceptional service.