Beauty Centre Manager

BEAUTIFUL MUM @ ORCHARD PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BEAUTIFUL MUM @ ORCHARD PTE. LTD. is seeking a dynamic Beauty Centre Manager to lead our team in a premium pre and postnatal wellness environment.

You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement. In this role, you will develop sales strategies, set KPIs, mentor staff, and collaborate with marketing to deliver high-quality customer experiences that align with our wellness journey.

Qualifications

• 5+ years of sales or business development in wellness/beauty.
• Proven leadership and team management experience.
• Strong interpersonal and client-centric communication.
• Passion for maternal wellness and exceptional service.

Responsibilities

• Develop sales strategies to drive growth across services.
• Set and monitor KPIs to meet monthly/quarterly targets.
• Identify new opportunities and customer segments.
• Provide consultations and build relationships with mothers.
• Deliver empathetic customer service aligned with the client journey.
• Maintain client retention through personalized follow-up.
• Lead and train sales and front-desk teams.
• Coach on sales techniques and product knowledge.
• Foster positive work culture focused on collaboration.
• Oversee daily operations and appointment flow.
• Document sales records and client information in CRM.
• Prepare performance reports for management.
• Collaborate with marketing on promotions and referrals.
• Represent brand at events and workshops.
• Stay updated on industry trends and feedback.

Skills

Leadership

Sales Strategy

Client Engagement

Team Management

CRM & Reporting

Coaching & Training

CRM Systems

MS Office

Tools

CRM systems

MS Office

Job description

We are looking for a dynamic Beauty Centre Manager to lead our team in a premium pre and postnatal wellness and healthcare environment. You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement.

Job Description:

• Develop and execute sales strategies to drive growth across all service offerings.
• Set and monitor KPIs to meet or exceed monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow-up and care.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in-store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Job Requirement:

• At least 5 years of sales or business development experience in the wellness, healthcare, or beauty industry.
• Strong leadership capabilities with proven team management experience.
• Excellent interpersonal and communication skills with a warm, client-centric approach.
• Passion for maternal wellness and delivering exceptional service.