Clinic Front Desk & Patient Experience Specialist

SBCC WOMEN'S CLINIC PTE. LTD.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

SBCC Women’s Clinic Pte. Ltd. invites applications for a Patient Service Associate at our specialist clinic. You will manage front-desk tasks, register patients, answer calls, assist clinicians, and help ensure smooth daily operations in a busy healthcare setting.

The role requires a diploma or equivalent, good communication, customer service focus, and reliability. 5.5-day work week, strong teamwork, and adaptability are valued, with opportunities for senior roles for experienced candidates.

Qualifications

• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC.
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• PC / computer literacy and ability to work in a fast-paced environment
• Good interpersonal skills, Service oriented and a good team player
• 5.5 days week (Monday to Saturday)
• Candidates with more experience may be appointed to a senior role

Responsibilities

• Perform front desks duties such as attending to patients’ registration, crowd control, answering of phone-calls for appointments, questions and answer and assist doctor’s needs.
• Dispensary of medication.
• Handle TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations.
• Assist Clinic Manager in her responsibility towards the over-all performance of the clinic with support from the Operation Department.
• Provide excellent customer service.
• Oversee and establishes inventory standards for medications, supplies and equipment. Stock taking and ordering of stocks.
• Maintenance of clinic’s cleanliness and appearance.
• Other duties as assigned.

Skills

Teamwork

Communication

Customer service

Adaptability

Education

Diploma / GCE A/ O / Higher NITEC

Tools

PC / Computer Literacy

Job description

SBCC Women’s Clinic Pte. Ltd. invites applications for a Patient Service Associate at our specialist clinic. You will manage front-desk tasks, register patients, answer calls, assist clinicians, and help ensure smooth daily operations in a busy healthcare setting.

The role requires a diploma or equivalent, good communication, customer service focus, and reliability. 5.5-day work week, strong teamwork, and adaptability are valued, with opportunities for senior roles for experienced candidates.