Clinic Front Desk & Operations Lead

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD. seeks a proactive Clinic Receptionist/Front Desk Executive to manage daily front desk operations, greet patients, handle bookings, payments, and inquiries with professionalism.

You will coordinate with physiotherapists, maintain schedules, ensure accuracy of patient data, and uphold clinic SOPs. Previous reception or healthcare experience and fluent English are preferred.

Qualifications

• Minimum GCE N/O Levels, NITEC, Diploma, or equivalent.
• Experience in reception, customer service, administration, healthcare, or a clinic environment preferred.
• Comfortable communicating with patients in person and via phone/WhatsApp.
• Basic computer literacy and ability to learn clinic management systems.

Responsibilities

• Welcome and attend to patients professionally and courteously.
• Respond promptly to phone calls, WhatsApp messages, and patient enquiries.
• Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
• Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.
• Manage difficult or dissatisfied patients professionally and elevate issues when necessary.
• Maintain patient confidentiality and professionalism at all times.
• Manage physiotherapists' appointment schedules efficiently.
• Confirm upcoming appointments and follow up with patients when required.
• Handle cancellations and rescheduling promptly to minimise empty appointment slots.
• Maintain an organised waiting list and contact patients when earlier appointment slots become available.
• Ensure sufficient time is allocated according to appointment type and clinic procedures.
• Communicate schedule changes promptly to patients and clinicians.
• Collect and process patient payments accurately.
• Issue receipts and invoices where required.
• Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.
• Perform daily reconciliation of payments and transactions.
• Assist with insurance, corporate, referral, or administrative documentation where applicable.
• Maintain accurate patient information and administrative records.
• Perform filing, scanning, data entry, and other general administrative duties.
• Ensure the reception and waiting areas remain clean, organised, and presentable.
• Monitor clinic supplies and inform the appropriate person when stocks need replenishment.
• Coordinate with physiotherapists and other team members to ensure smooth patient flow.
• Assist with opening and/or closing procedures according to clinic SOPs.
• Identify operational problems early and take reasonable steps to resolve them or escalate as necessary.
• Follow all clinic SOPs, policies, and administrative procedures.
• Communicate clearly and professionally with physiotherapists, management, patients, and other staff.
• Provide proper handovers for unresolved matters.
• Support colleagues when required to ensure smooth clinic operations.
• Take ownership of assigned responsibilities and seek improvements without reminders.
• Inform management promptly of significant patient complaints, operational problems, scheduling issues, or other matters requiring attention.

Skills

Customer service

Communication

Time management

Detail-oriented

Education

GCE O/N Levels / NITEC / Diploma

Job description

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD. seeks a proactive Clinic Receptionist/Front Desk Executive to manage daily front desk operations, greet patients, handle bookings, payments, and inquiries with professionalism.

You will coordinate with physiotherapists, maintain schedules, ensure accuracy of patient data, and uphold clinic SOPs. Previous reception or healthcare experience and fluent English are preferred.