Clinic Front Desk Specialist — Patient Care & Scheduling

THRIVE HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

THRIVE HEALTHCARE PTE. LTD. is seeking a friendly front desk professional to welcome patients, handle calls, bookings and inquiries across the clinic, gym and services. You’ll be part of a small, close-knit team where good communication and a warm welcome matter.

The role covers diary management, reminders, basic insurance and claims support, trial bookings, and helping members choose the right membership or training package. Flexibility for evenings and weekend shifts is required.

Qualifications

• Front desk or client service experience in clinic or gym.
• Strong spoken and written English.
• Sales experience with memberships or plans.
• Comfort with booking systems and Google Sheets.
• Willingness to work evenings and weekends.

Responsibilities

• Greet and check-in clients, handle inquiries via calls, messages, email.
• Manage diaries, reminders, and insurance/corporate claims.
• Assist new inquiries, schedule trials, up-sell memberships.
• Support members before plan expiry to retain them.
• Handle invoices and payments; monthly reconciliations with manager.
• Close up, stock, liaise with vendors, small fixes.
• Prepare waivers and a warm welcome on day one.

Skills

Front desk experience

Customer service

Sales experience

Booking systems

Google Sheets

Flexible schedule

Tools

Google Sheets

Job description

THRIVE HEALTHCARE PTE. LTD. is seeking a friendly front desk professional to welcome patients, handle calls, bookings and inquiries across the clinic, gym and services. You’ll be part of a small, close-knit team where good communication and a warm welcome matter.

The role covers diary management, reminders, basic insurance and claims support, trial bookings, and helping members choose the right membership or training package. Flexibility for evenings and weekend shifts is required.