Clinic Front Desk Lead — Patient Care & Scheduling

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

BeFIT Physiotherapy Holdings Pte. Ltd. in Singapore is seeking a Clinic Receptionist / Front Desk Executive to manage day-to-day front desk operations and be the first point of contact for patients, handling appointments, payments, enquiries, and administrative tasks with professionalism.

The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently. This full-time/part-time role offers a welcoming, patient-focused environment at our physiotherapy clinic.

Responsibilities

• Welcome and attend to patients professionally and courteously.
• Respond promptly to phone calls, WhatsApp messages, and patient enquiries.
• Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
• Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.
• Manage difficult or dissatisfied patients professionally and escalate when necessary.
• Maintain patient confidentiality and professionalism at all times.
• Manage physiotherapists' appointment schedules efficiently.
• Confirm upcoming appointments and follow up with patients when required.
• Handle cancellations and rescheduling promptly to minimise empty appointment slots.
• Maintain an organised waiting list and contact patients when earlier appointment slots become available.
• Ensure sufficient time is allocated according to appointment type and clinic procedures.
• Communicate schedule changes promptly to patients and clinicians.
• Collect and process patient payments accurately.
• Issue receipts and invoices where required.
• Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.
• Perform daily reconciliation of payments and transactions.

Job description

BeFIT Physiotherapy Holdings Pte. Ltd. in Singapore is seeking a Clinic Receptionist / Front Desk Executive to manage day-to-day front desk operations and be the first point of contact for patients, handling appointments, payments, enquiries, and administrative tasks with professionalism.

The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently. This full-time/part-time role offers a welcoming, patient-focused environment at our physiotherapy clinic.