Clinic Front Desk & Customer Experience Specialist

KLHEALTH PTE. LTD.; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

KLHEALTH PTE. LTD. in Singapore is seeking a dedicated front desk and customer service role to support branch operations. You will handle front desk tasks, greet guests, manage calls, and ensure smooth daily clinic activities.

The role requires strong communication, attention to detail, and the ability to maintain records, process registrations, and support service quality. This position is based on-site at our Singapore clinic.

Qualifications

• Front desk responsibilities and client-facing duties.
• Excellent communication and problem-solving skills.
• Ability to handle inquiries and resolve issues professionally.
• Accurate data entry and record-keeping.

Responsibilities

• Assist with day-to-day operations and functions.
• Attend to customers’ enquiries and issues, providing accurate, appropriate, and timely responses to ensure complete customer satisfaction.
• Greet and welcome guests with a friendly, professional demeanor.
• Handle all incoming calls professionally, including call routing and message-taking.
• Maintain up-to-date knowledge of all services, products, and pricing.
• Monitor daily appointment bookings to ensure smooth outlet operations.
• Schedule and coordinate customer appointments.
• Perform customer registration, financial billing, and cashiering duties.
• Address customers’ pre- and post-consultation enquiries.
• Maintain cleanliness and tidiness of the front desk area.
• Monitor and manage inventory; arrange purchase of outlet-use stock as needed.
• Administer, record, and maintain customer records and files.
• Conduct regular follow-ups with customers to support service quality and customer retention.
• Ensure compliance with safety standards and maintain a clean and hygienic environment within the clinic.
• Undertake any other ad hoc duties as assigned by management.

Skills

Front desk operations

Customer service

Communication

Cashiering

Job description

KLHEALTH PTE. LTD. in Singapore is seeking a dedicated front desk and customer service role to support branch operations. You will handle front desk tasks, greet guests, manage calls, and ensure smooth daily clinic activities.

The role requires strong communication, attention to detail, and the ability to maintain records, process registrations, and support service quality. This position is based on-site at our Singapore clinic.