Clinic Care & Front Desk Specialist

ASSURE HEALTHCARE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 23,000 - 32,000; Full time

Job summary

ASSURE HEALTHCARE HOLDINGS PTE. LTD. (Singapore) is seeking a dedicated Clinic Assistant to support daily clinic operations and provide excellent patient-care assistance.

You will handle registrations, appointments, reminders, and front-desk inquiries while upholding service standards. You will assist with basic procedures, prepare medications for doctor review, and help manage payments, insurance claims, and patient records.

Qualifications

• Diploma or equivalent education is required.
• Familiarity with clinic operations.
• Strong customer-service orientation.
• Ability to work in a team and adapt to busy clinic settings.
• Experience with insurance/Medisave claims is advantageous.

Responsibilities

• Patient registration in the clinic, scheduling of patients' appointments including sending reminders
• Answering phone/SMS and email queries promptly
• Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations
• Preparing patients' medications for doctor to check, and dispensing medication
• Assist in performing simple in-clinic procedures such as ECG and nebulizer treatments (training will be provided)
• Assist doctor during consultations / chaperone duties
• Handle 1st level patients' complaints
• Maintain and update all patients' records in accordance with standard guidelines
• Assist in the daily running of the clinic and the upkeep of the clinic
• Manage medication, consumables and equipment including replenishment and housekeeping

Skills

Clinic operations

Customer service

Teamwork

Flexible hours

Nurse preferred

Education

Diploma or equivalent

Tools

Plato CMS

Job description

ASSURE HEALTHCARE HOLDINGS PTE. LTD. (Singapore) is seeking a dedicated Clinic Assistant to support daily clinic operations and provide excellent patient-care assistance.

You will handle registrations, appointments, reminders, and front-desk inquiries while upholding service standards. You will assist with basic procedures, prepare medications for doctor review, and help manage payments, insurance claims, and patient records.