Clinic Assistant

Basel Medical Group Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Basel Medical Group Pte Ltd is seeking a Clinic Assistant to join our Holland Road Central Region clinic in a full-time capacity. You will support reception, appointment scheduling, patient documentation, payments, and overall clinic operations to ensure a welcoming, efficient, and professional environment.

You will assist practitioners, handle inquiries, maintain confidentiality, and help keep the clinic organized and well-stocked, contributing to holistic health care and patient wellbeing.

Qualifications

• Excellent communication with patients and staff
• Strong organisational abilities for multitasking
• Familiarity with clinic management systems or similar tools (desirable)
• Genuine interest in natural therapies and holistic health
• Ability to maintain patient confidentiality and data protection
• Reliable, punctual and dependable in delivering high-quality service
• Flexible to adapt to a dynamic healthcare environment
• Previous clinic, healthcare or customer service experience is advantageous but not essential
• Warm, approachable personality eager to support patient wellbeing

Responsibilities

• Greeting patients upon arrival and maintaining a warm, professional reception area atmosphere
• Managing appointment scheduling and patient bookings using clinic management systems
• Handling administrative tasks including patient registration, medical history documentation and consent form processing
• Processing payments and managing clinic finances with accuracy and confidentiality
• Maintaining cleanliness and organisation of the clinic facility, including treatment rooms and waiting areas
• Restocking supplies and managing inventory of clinical and office materials
• Assisting practitioners with patient preparation and basic clinic support during treatments
• Responding to patient enquiries via phone, whatsapp, email and in person with professionalism and empathy
• Maintaining patient confidentiality and adhering to data protection regulations
• Supporting the clinic team with general administrative duties as required

Skills

Communication skills

Organisational skills

Clinic management software

Healthcare awareness

Data privacy

Reliability

Punctuality

Flexibility

Customer service

Job description

About the role
Basel Medical Group Pte Ltd is seeking a dedicated and compassionate Clinic Assistant to join our team at our Holland Road Central Region clinic. This is a full-time position offering an excellent opportunity to work within the natural therapies and alternative medicine sector. As a Clinic Assistant, you will play a vital role in supporting the smooth operation of our clinic, ensuring that our patients receive exceptional care and service from the moment they arrive. This position is central to creating a welcoming, organised and professional environment that reflects our commitment to holistic health and patient wellbeing.

Key responsibilities

• Greeting patients upon arrival and maintaining a warm, professional reception area atmosphere

• Managing appointment scheduling and patient bookings using clinic management systems

• Handling administrative tasks including patient registration, medical history documentation and consent form processing

• Processing payments and managing clinic finances with accuracy and confidentiality

• Maintaining cleanliness and organisation of the clinic facility, including treatment rooms and waiting areas

• Restocking supplies and managing inventory of clinical and office materials

• Assisting practitioners with patient preparation and basic clinic support during treatments

• Responding to patient enquiries via phone, whatsapp, email and in person with professionalism and empathy

• Maintaining patient confidentiality and adhering to data protection regulations

• Supporting the clinic team with general administrative duties as required

What we're looking for

• Excellent communication skills with the ability to interact professionally and compassionately with patients and staff

• Strong organisational abilities and attention to detail in managing multiple tasks simultaneously

• Proficiency with computer systems and familiarity with clinic management software or similar administrative tools (desirable)

• A genuine interest in natural therapies, alternative medicine and holistic health practices

• Ability to maintain patient confidentiality and understand the importance of data protection

• Reliable, punctual and committed to providing consistent high-quality service

• Flexibility to adapt to the needs of a dynamic healthcare environment

• Previous experience in a clinic, healthcare or customer service setting is advantageous but not essential

• A warm, approachable personality and genuine desire to support patient wellbeing

About us
Basel Medical Group Pte Ltd is a leading provider of natural therapies and alternative medicine services, dedicated to promoting holistic health and wellbeing within the community. Our clinic is staffed by experienced and qualified practitioners who are committed to providing evidence-based, patient-centred care that complements conventional medicine. We believe in the power of natural healing modalities and strive to create a safe, welcoming space where patients can achieve optimal health through integrated and personalised treatment approaches. Our mission is to empower individuals to take control of their health journey whilst maintaining the highest standards of professional practice and patient care.

If you are a compassionate, organised individual with a genuine interest in natural therapies and alternative medicine, we would love to hear from you.