clinic assistant

Healix TCM; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

Training opportunities

Work-life balance

Competitive remuneration

Job summary

Healix TCM is seeking a Clinic Assistant to join our Potong Pasir Central Region clinic. This full-time role is the first point of contact for patients, handling admin tasks, coordinating appointments, and supporting practitioners to ensure smooth operations and exceptional patient experience.

You will manage check-ins, scheduling, payments, and maintain confidential records, while upholding our standards of professional care in natural therapies and Traditional Chinese Medicine.

Qualifications

• Excellent organisational and time management in a busy clinic.
• Strong communication, verbal and written, with empathy in patient interactions.
• Proficiency in computer systems and clinic management software; willingness to learn.
• Genuine interest in natural therapies and Traditional Chinese Medicine.
• Attention to detail and accuracy with patient information.
• Reliability and discretion in handling confidential patient information.
• Calm, patient demeanour; able to work under pressure.
• Experience in healthcare or customer-facing roles is advantageous but not essential.
• Knowledge of health and safety protocols.

Responsibilities

• Greeting and welcoming patients with a warm, professional first impression.
• Managing patient check-ins, appointment scheduling, and updating records securely.
• Handling telephone enquiries and responding to patient requests promptly.
• Processing payments and managing clinic finances, including cash handling and invoicing.
• Maintaining a clean, organized clinic environment in line with health and safety standards.
• Assisting practitioners with clinical preparations and restocking supplies.
• Managing clinic inventory and ordering as needed.
• Providing administrative support: data entry, filing, and general office tasks.
• Communicating effectively with patients about appointments, treatments, and follow-ups.
• Supporting clinic operations to align with natural therapies and traditional medicine standards.

Skills

Organisational & time management

Communication skills

Computer literacy

Interest in natural therapies

Attention to detail

Discretion & confidentiality

Calm under pressure

Healthcare/customer-facing experience

Tools

Clinic management software

Job description

About us

Healix TCM is a dedicated provider of Traditional Chinese Medicine services, committed to delivering authentic and holistic healthcare solutions to our community. We combine ancient healing wisdom with modern professional practices to support our patients' wellbeing and recovery. Our clinic operates on the principles of quality patient care, professional excellence, and a deep respect for traditional therapeutic practices. We are looking for compassionate and organised individuals who share our commitment to patient-centred care and the promotion of natural healing therapies.

About the role

We are seeking a Clinic Assistant to join our team at Healix TCM in the Potong Pasir Central Region. This is a full-time position that plays a vital role in supporting the smooth operation of our clinic and ensuring an exceptional experience for all our patients. As Clinic Assistant, you will be the first point of contact for patients, managing administrative tasks, facilitating clinical workflows, and providing general support to our practitioners. This role is essential to maintaining our clinic's reputation for professionalism and patient care within the natural therapies sector.

Key responsibilities

• Greeting and welcoming patients upon arrival, ensuring a warm and professional first impression
• Managing patient check-ins, appointment scheduling, and updating patient records accurately and confidentially
• Handling telephone enquiries and responding to patient requests in a timely and courteous manner
• Processing payments and managing clinic finances, including cash handling and invoice management
• Maintaining a clean, organised, and welcoming clinic environment in compliance with health and safety standards
• Assisting practitioners with clinical preparations, including arranging treatment areas and restocking supplies
• Managing clinic inventory and ordering supplies as needed
• Providing administrative support, including data entry, filing, and general office management
• Communicating effectively with patients regarding appointments, treatments, and follow-up care
• Supporting the clinic's operations to ensure all procedures align with natural therapies and traditional medicine standards

What we're looking for

• Excellent organisational and time management skills with the ability to multitask in a busy clinic environment
• Strong communication skills, both verbal and written, with a professional and empathetic approach to patient interactions
• Proficiency in using computer systems and clinic management software, with a willingness to learn new technologies
• A genuine interest in natural therapies, alternative medicine, and Traditional Chinese Medicine practices
• Attention to detail and accuracy in handling patient information and administrative records
• Reliability and discretion in managing confidential patient information in accordance with healthcare regulations
• A calm and patient demeanour, with the ability to work effectively under pressure
• Previous experience in a healthcare, clinical, or customer-facing role is advantageous but not essential
• A basic understanding of health and safety protocols in clinical environments

What we offer

At Healix TCM, we value our team members and are committed to creating a supportive and rewarding workplace. We offer competitive remuneration, ongoing training and development opportunities to enhance your knowledge of natural therapies and clinic operations, and a collaborative team environment where your contributions are recognised and appreciated. We provide a work culture that prioritises patient care and professional growth, with opportunities to expand your understanding of Traditional Chinese Medicine and alternative healing practices. We also encourage work-life balance and maintain a respectful, inclusive workplace where all team members feel valued.