Clinic Assistant

Novena Vascular and Varicose Vein Center; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Novena Vascular and Varicose Vein Center is seeking a dedicated Clinic Assistant in the Novena Central Region, Singapore, on a full-time basis. You will be the first point of contact, greeting patients, registering them, and supporting both clinical and administrative tasks in a specialised vascular clinic.

The role involves patient preparation, vital signs when appropriate, sterilising equipment, managing records in PLATO, and handling inquiries with professionalism.

Qualifications

• GCE A LEVEL with proficient English.
• At least 2 years in healthcare/administrative settings.
• Strong organisational and time management.
• Excellent interpersonal and patient-focused communication.
• Ability to maintain confidentiality and accurate records.

Responsibilities

• Greet and register patients on arrival.
• Record patient information in Plato and maintain confidentiality.
• Assist with patient prep and vitals when needed.
• Sterilize and manage clinic equipment per infection control.
• Schedule and manage clinic appointments for smooth flow.
• Answer patient inquiries via phone and email professionally.
• Maintain clinic cleanliness and environment.
• Handle filing, photocopying and data entry tasks.
• Accompany patients to treatment rooms when required.
• Support insurance related matters as needed.

Skills

English fluency

Multitasking

Communication

Data confidentiality

Physical stamina

PLATO

Microsoft Office

Education

GCE A LEVEL

Tools

PLATO

Microsoft Office

Job description

About the role

Novena Vascular and Varicose Vein Center is seeking a dedicated Clinic Assistant to join our team in the Novena Central Region on a full-time basis. This is a vital front-line position that plays an essential role in delivering excellent patient care and ensuring the smooth operation of our clinic. As a Clinic Assistant, you will be the first point of contact for many of our patients and will contribute significantly to creating a welcoming, efficient and professional healthcare environment. This role offers the opportunity to work within a specialised vascular medicine setting, supporting both clinical and administrative functions.

What you'll be doing

• Greeting patients on arrival and ensuring they are registered and checked in efficiently
• Maintaining accurate and confidential patient records on Plato
• Assisting clinical staff with patient preparation, including taking vital signs where appropriate and positioning patients for examinations
• Sterilising, storing and managing clinical equipment and instruments in accordance with infection control protocols
• Scheduling appointments and managing the clinic appointments to optimise patient flow and clinic efficiency
• Responding to patient enquiries via telephone and email with professionalism and courtesy
• Assisting with the general maintenance and cleanliness of the clinic environment
• Supporting administrative tasks such as filing, photocopying and data entry
• Accompanying patients to and from treatment rooms when necessary
• Following strict confidentiality and data protection protocols at all times
• support and handle insurance related matters when required

What we're looking for

• GCE A LEVEL with proficiency in English language, both written and spoken
• Minimally 2 years experience working in a healthcare, clinical or administrative setting, ideally in a specialist clinic environment
• Strong organisational and time management skills with the ability to multitask effectively in a fast-paced environment
• Excellent interpersonal and communication skills with a genuine empathy for patient care and wellbeing
• Attention to detail and commitment to maintaining accurate records and confidentiality
• Physical capability to perform the duties of the role, including standing for extended periods and assisting patients with mobility where necessary
• Basic computer literacy and proficiency with clinic management software PLATO and Microsoft Office applications
• A professional approach to personal presentation and conduct
• Willingness to undertake relevant training

What we offer

Novena Vascular and Varicose Vein Center offers a competitive remuneration package and a supportive working environment. As a full-time employee, you will benefit from a structured work schedule with clearly defined working hours. We are committed to promoting a positive workplace culture that values teamwork, respect and continuous improvement. Our clinic is equipped with modern facilities and the latest vascular care technologies, allowing you to work in a professional and well-resourced environment. We also encourage work-life balance and provide a supportive workplace for all our staff members.

About us

Novena Vascular and Varicose Vein Center is a specialised healthcare facility dedicated to the diagnosis and treatment of vascular and varicose vein conditions and podiatry services. Located in the Novena Central Region, our clinic is committed to providing high-quality, patient-centred care delivered by experienced vascular specialists. We utilise advanced diagnostic and treatment technologies to ensure the best outcomes for our patients. Our team is passionate about delivering compassionate care whilst maintaining the highest standards of professionalism and clinical excellence. We believe in creating an inclusive workplace where our staff feel valued, supported and motivated to deliver exceptional patient care every day.