Clinic Admin cum Call Centre

INTERNATIONAL EYE CATARACT RETINA CENTRE PTE. LTD.; Singapore; On-site; SGD 28,000 - 48,000; Full time

Job summary

INTERNATIONAL EYE CATARACT RETINA CENTRE PTE. LTD. in Singapore is seeking a customer service associate to handle inbound and outbound calls, schedule outpatient appointments and surgeries, and document call information.

You will resolve patient enquiries and complaints, provide accurate information about services, and work with colleagues to ensure patient satisfaction.

This role demands clear communication, computer literacy, and the ability to work independently and as part of a team.

Qualifications

• Completed educational levels as listed.
• Proficiency with clinic systems and software.
• Strong communication and interpersonal skills.

Responsibilities

• Perform inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient enquiries and complaints, document call information, and collaborate with colleagues to resolve patient issues effectively.
• Schedule patients for outpatient appointments and surgeries accurately.
• Manage and resolve patient complaints and enquiries to ensure satisfaction.
• Collaborate with colleagues to resolve patient-related issues efficiently.
• Provide patients with accurate information about products and services.
• Document all call information following standard operating procedures.
• Follow up on patient calls and emails to ensure issues are addressed.

Skills

Computer literacy

Clear communication

Interpersonal skills

Team player

Self-motivated

Education

Completed N levels / O levels / A levels / NITEC or higher / Diploma or higher

Tools

Clinic software

Job description

Job Summary

Perform inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient enquiries and complaints, document call information, and collaborate with colleagues to resolve patient issues effectively.

Responsibilities

• Perform inbound and outbound calls to patients for scheduling and enquiries
• Schedule patients for outpatient appointments and surgeries accurately
• Manage and resolve patient complaints and enquiries to ensure satisfaction
• Identify and escape unresolved issues to supervisors promptly
• Collaborate with colleagues to resolve patient-related issues efficiently
• Provide patients with accurate information about products and services
• Document all call information following standard operating procedures
• Follow up on patient calls and emails to ensure issues are addressed
• Perform other duties as assigned to support clinic operations

Preferred competencies and qualifications

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher
• Computer literacy to operate clinic systems and software
• Strong communication and interpersonal skills to engage patients effectively
• Pleasant personality to create a welcoming environment
• Ability to work independently and collaboratively within a team
• Self‑motivated and results‑driven to meet performance goals

Other Information

• Working days: 5.5 days
• We regret that only shortlisted applicants will be notified.