Client Support Specialist - Immigration Services

AIMS MANPOWER SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

AIMS MANPOWER SOLUTIONS PTE. LTD. is seeking a proactive Client Support Specialist to manage visa applications for clients across Asia, the US, Canada, Europe and Singapore.

You will interact with clients directly, prepare documentation, and coordinate with internal and external stakeholders to ensure timely submissions. The role requires strong communication in English and Chinese, attention to detail, and the ability to handle multiple cases.

Qualifications

• 1–3 years in immigration, client servicing or admin roles.
• Knowledge of US, Canada or Singapore immigration processes preferred.
• Excellent written and spoken English and Chinese communication.

Responsibilities

• Act as the primary contact for clients applying for US, Canada and Singapore visas.
• Provide end-to-end support in documentation, application preparation and submission.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members.
• Maintain and update case management systems accurately.

Skills

Immigration knowledge

Client servicing

Documentation management

English & Chinese communication

MS Office

CRM tools

Tools

MS Office

CRM tools

Job description

Job Summary:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients in their Asia, US, Canada, Europe and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

Key Responsibilities:

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and elevate complex cases to senior team members when needed.
• Maintain and update case management systems accurately.

Requirements:

• 1-3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills (spoken and written English and Chinese).
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.