Document Control and Customer Service Executive

Flintex Consulting; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Flintex Consulting in Singapore seeks a Document Control and Customer Service Executive to manage immigration applications, liaise with clients on required documents, and advise on accurate submissions. You will draft cover letters and ensure high accuracy in government submissions with a focus on excellent client service.

The role requires a diploma-related qualification, strong bilingual communication (Chinese and English), and experience in client and document management.

Qualifications

• Diploma qualification in hospitality, mass communication, logistics or equivalent.
• Strong communication skills with Chinese clients and good written English.
• Prior client management experience is required.
• Experience handling large volume of documents; client and project management is a plus.
• Good time management and ability to meet deadlines.
• No immigration experience required; on-the-job training provided.

Responsibilities

• Manages immigration applications for Singapore Citizenship and related matters.
• Liaise with clients to gather documents for submission.
• Advise clients on documentation based on immigration regulations.
• Draft cover letters presenting client profiles effectively.
• Ensure high accuracy in applications to government bodies.
• Provide exceptional customer service and maintain high standards.
• Address client queries and manage post-submission formalities within response times.
• Update and maintain tracking sheets accurately and timely.
• Perform other duties as assigned by Management.

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

Document Control and Customer Service Executive

Singapore, Singapore | Posted on 07/20/2026

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission within Company's response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong communication skills with Chinese client and good written English skills
• Prior client management experience is required
• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines

Mon to Fri 9am - 6.30pm ( Hybrid Available )