Client Success & Upsell Specialist (5-Month Contract)

SANZ PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

SANZ PTE. LTD. in Singapore is seeking a Sales Support Executive (5-months' contract) to receive contracted clients from F&B BD Managers and continuously service and nurture them.

You will build long-term client relationships to drive upselling and cross-selling, while providing value-added services to achieve business objectives. Responsibilities include delivering reports on client nurturing and sales progress, and supporting management with actionable improvement plans.

Qualifications

• Minimum Diploma in Business / Marketing, or related disciplines.
• Minimum 2 years' relevant experience, preferably from F&B or FMCG sector.
• Proficient in MS Office to generate reports.
• Able to start immediately and commit to 5 months' contract with potential renewal.

Responsibilities

• Collaborate with F&B BD Managers to receive newly signed clients and ensure seamless and prompt service handover.
• Guide clients into the Company's sales ecosystem by providing initial communication to help them understand Company's solutions and services.
• Develop strong business relationships between clients and Company to gain knowledge of client business needs and operations, and continuously fulfil their requirements and boost sales in a proactive way.
• Consistently maintain client engagement, identify opportunities for growth or loss in a timely manner, and implement measures for improvement.
• Attend to inquiries from social media.
• Provide regular reports on client nurturing and sales activities' progress and outcomes, highlighting to management with proposed actionable plans.
• Perform Account Receivable follow up.

Skills

Client relationships

Reporting

MS Office

Upselling

Communication

Education

Diploma in Business/Marketing

Tools

MS Excel

PowerPoint

Job description

SANZ PTE. LTD. in Singapore is seeking a Sales Support Executive (5-months' contract) to receive contracted clients from F&B BD Managers and continuously service and nurture them.

You will build long-term client relationships to drive upselling and cross-selling, while providing value-added services to achieve business objectives. Responsibilities include delivering reports on client nurturing and sales progress, and supporting management with actionable improvement plans.