Client Onboarding & Trade Finance Operations Specialist

Air8; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A dynamic finance company in Singapore is looking for an Operations Specialist to enhance client onboarding and servicing. The successful candidate will engage with internal stakeholders to ensure outstanding client experience and adherence to service standards. With a minimum of 3-5 years in client services, fluency in both English and Mandarin is essential. Join our fast-paced team to make a positive impact in the financial world.

Qualifications

• Minimum 3-5 years of working experience in customer onboarding and client services.
• Capacity for teamwork, learning and continuous improvement.
• Knack for identifying gaps and process automation.

Responsibilities

• Execute the customer onboarding process from KYC till go-live.
• Ensure seamless client transition to business-as-usual mode.
• Resolve client requests by leveraging resources across functional areas.
• Solicit customer feedback and identify improvement trends.
• Communicate effectively to resolve customer issues.

Skills

Fluent in English

Fluent in Mandarin

Customer onboarding

Client services

Teamwork

Education

Minimum degree holder

Tools

Trade finance knowledge

Job description

A dynamic finance company in Singapore is looking for an Operations Specialist to enhance client onboarding and servicing. The successful candidate will engage with internal stakeholders to ensure outstanding client experience and adherence to service standards. With a minimum of 3-5 years in client services, fluency in both English and Mandarin is essential. Join our fast-paced team to make a positive impact in the financial world.