Client Success Manager

camarine supervision pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

camarine supervision pte. ltd. in Singapore seeks a senior Client Account & HR Services Manager to lead end-to-end client and employee/contractor lifecycle management. You will coordinate onboarding, payroll details, contracts and handovers, acting as the primary contact for clients and staff while ensuring service quality.

Extensive experience with EOR and HR outsourcing, strong stakeholder skills and proficiency with Microsoft 365, CRM and HRIS are essential for success in this role.

Qualifications

• Experience with Employer of Record (EOR) and payroll outsourcing.
• Onboarding and offboarding for clients and employees.
• Strong stakeholder management and cross-functional communication.

Responsibilities

• Manage end-to-end client and employee/contractor lifecycle, including onboarding, service delivery, ongoing support, retention and offboarding.
• Coordinate client onboarding requirements, including employment documentation, contracts, payroll information, system setup and operational handovers.
• Function as the primary point of contact for clients and employees/contractors, addressing enquiries, managing expectations and resolving service-related issues.
• Develop and maintain strong client relationships through regular communication, service reviews, proactive engagement and timely resolution of operational concerns.
• Coordinate with internal and external stakeholders on payroll, HR administration, employment compliance, immigration, insurance, invoicing and other employment-related matters.
• Monitor service delivery performance, identify potential operational risks and implement improvements to enhance client satisfaction and service quality.
• Support client retention and account growth by identifying opportunities for service improvements, renewals, upselling and cross-selling of relevant solutions.
• Manage employee and contractor offboarding processes, including termination coordination, final payroll requirements, documentation and stakeholder communication.
• Maintain accurate client and employee records, track outstanding deliverables and manage multiple accounts and operational priorities within agreed timelines.

Education

Bachelor's degree

Tools

Microsoft 365

CRM

HRIS

Payroll platforms

Job description

Responsibilities

• Manage end-to-end client and employee/contractor lifecycle, including onboarding, service delivery, ongoing support, retention and offboarding.
• Coordinate client onboarding requirements, including employment documentation, contracts, payroll information, system setup and operational handovers.
• Function as the primary point of contact for clients and employees/contractors, addressing enquiries, managing expectations and resolving service-related issues.
• Develop and maintain strong client relationships through regular communication, service reviews, proactive engagement and timely resolution of operational concerns.
• Coordinate with internal and external stakeholders on payroll, HR administration, employment compliance, immigration, insurance, invoicing and other employment-related matters.
• Monitor service delivery performance, identify potential operational risks and implement improvements to enhance client satisfaction and service quality.
• Support client retention and account growth by identifying opportunities for service improvements, renewals, upselling and cross-selling of relevant solutions.
• Manage employee and contractor offboarding processes, including termination coordination, final payroll requirements, documentation and stakeholder communication.
• Maintain accurate client and employee records, track outstanding deliverables and manage multiple accounts and operational priorities within agreed timelines.

Requirements

• Bachelor’s degree in hospitality management, business administration or a related discipline.
• Over 15 years of experience in client account management and service delivery involving Employer of Record (EOR), payroll, HR outsourcing and related employment services.
• Minimum 7 years of experience in client/employee/contractor onboarding and offboarding, client relationship management, client retention, service recovery, renewals, upselling and cross-selling across corporate and service-oriented environments.
• Excellent working knowledge of EOR services, HR outsourcing, payroll coordination, employment documentation and employee lifecycle management.
• Strong stakeholder management, cross-functional communication and problem-solving skills. Demonstrated ability to manage multiple client accounts, operational priorities and service-related issues simultaneously.
• Proficiency in Microsoft 365 and familiarity with CRM, HRIS and payroll management platforms.
• Candidates matching the requirements will be contacted for preliminary qualification.