Client Success Executive

MCI Group Asia Pacific Pte Ltd; Singapore; Sur place; SGD 42 000 - 65 000; Plein temps

Résumé du poste

MCI Group Asia Pacific Pte Ltd in Singapore is seeking a Client Success Executive to join the events and marketing team. You will work closely with Account Managers to turn client briefs into engaging experiences, support new business pitches, source suppliers, and prepare costings from day one.

You will research venues and entertainment, develop proposals, coordinate timelines, and keep projects on track with clear communication.

Qualifications

• Bachelor’s degree in business, hospitality or marketing.
• 1–3 years in meetings/events and/or hospitality.
• 1–3 years in account management or servicing.
• Excellent written and spoken English; strong communication.
• Proactive, negotiation and problem-solving abilities.

Responsabilités

• Develop pitch proposals and presentations with Account Managers.
• Research venues, suppliers, entertainment, activities for campaigns.
• Prepare cost estimates and compare supplier options.
• Assist in preparing pitches, proposals and supporting materials.
• Support day-to-day servicing of client accounts and timelines.
• Coordinate internal teams and follow up on deliverables.
• Prepare meeting materials, project updates and reports.
• Build relationships with clients, suppliers and stakeholders.
• Stay curious about clients' brands and objectives; add value.

Connaissances

Communication

Microsoft Office

Presentation design

Negotiation

Problem solving

Customer focus

Proactive

Results oriented

Adaptability

Ownership

Travel ready

Formation

Business degree

Hospitality degree

Marketing degree

Description du poste

THE OPPORTUNITY

As a Client Success Executive at MCI, you will be an integral part of the team, working closely with Account Managers and colleagues to bring exciting brand experiences, events, and marketing campaigns to life. From supporting new business pitches and developing creative ideas to sourcing suppliers, preparing costings, and servicing client accounts, you will be involved in the action from day one. This is an opportunity to learn, contribute, and grow while playing a meaningful role in delivering impactful experiences for our clients.

Key responsibilities

• Work closely with Account Managers and the wider team to develop compelling pitch proposals and presentations

• Contribute ideas, research trends, explore creative concepts, and help turn client briefs into engaging event and marketing experiences

• Research venues, suppliers, entertainment, activities, and other event elements to support creative recommendations

• Source quotations, develop cost estimates, compare supplier options, and support budget preparation

• Assist in preparing pitch decks, proposals, and supporting materials to help win new business

• Support the day-to-day servicing of client accounts, ensuring projects and requests are managed efficiently

• Assist in understanding client briefs, coordinating internal teams, and following up on project deliverables

• Prepare meeting materials, project updates, reports, timelines, and other account documentation

• Build positive working relationships with clients, suppliers, and internal stakeholders through clear communication and a collaborative approach

• Stay curious about clients' businesses, brands, and objectives, and look for opportunities to contribute ideas that add value

About you

• Business, hospitality, or marketing degree

• 1–3 years of experience in the meetings and events and/or hotel and hospitality industry

• 1–3 years of experience in an account management or account servicing role

• Strong verbal and written communication skills, with proficiency in Microsoft Office and presentation development

• Great customer mindset, proactive disposition with strong negotiation and problem-solving skills

• Result driven personality with energy, commitment and a strong drive to succeed

• Adaptable and solution oriented, with the ability to thrive in a fast-paced environment

• Strong sense of ownership, responsibility, and attention to detail

• Willingness to travel and support onsite delivery when required