Assistant Manager/Manager Client Success

MCI Group Asia Pacific Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

MCI Group Asia Pacific Pte Ltd is seeking an Assistant Manager/Manager, Client Success to serve as a strategic partner for key client relationships. You will manage the Global Account base in Singapore and APAC, strengthening partnerships and driving value through stakeholder management and coordinated solutions.

The role emphasizes understanding client objectives, delivering high-quality experiences, and collaborating with cross-functional teams to mobilise resources, deliver integrated

Qualifications

• 5 years of experience in meetings and events and/or hotel and hospitality industry.
• Excellent verbal and written communication skills.
• Ability to conduct research from multiple sources and channels.
• Strong presentation skills and client-facing delivery.

Responsibilities

• Implement Annual Client Needs Assessment, Account Action Plan, and Personal Action Plan.
• Manage relationships with local and country contacts and understand current and future client needs.
• Be the voice of the client within MCI and coordinate deployment of resources for comprehensive solutions.
• Identify global account trends and growth opportunities with Project Managers.
• Spot opportunities for meetings/events in Singapore and APAC and collaborate with regional/global colleagues.
• Create value by addressing client objectives in creative ways.
• Plan and deliver impactful presentations tailored to audiences.
• Upsell MCI services during project lifecycle.
• Prepare for negotiations with a consultative approach to resolve objections.
• Lead multi-functional, multi-geographical, and virtual teams with strong financial planning.

Skills

Verbal communication

Written communication

Presentation skills

Research

Analytical thinking

Digital mindset

Client mindset

Microsoft Office

Networking

Cultural sensitivity

Education

Business, hospitality, or marketing degree

Tools

Microsoft Office Suite

Job description

THE OPPORTUNITY

The Assistant Manager/Manager, Client Success serves as a strategic partner and guardian of key client relationships, driving long-term value through engagement and solution-oriented delivery.

You will manage MCI's Global Account(s) base in Singapore and/or in the Asia Pacific region, strengthening client partnerships and sustaining business growth through effective stakeholder management and strategic communication. You will contribute to the achievement of financial targets and the overall growth of the assigned accounts.

This position is responsible for managing and growing client accounts by gaining a deep understanding of client objectives, anticipating evolving needs, and ensuring a seamless, high-quality client experience. As the primary point of contact, you will collaborate cross-functionally to mobilise resources, deliver integrated solutions, and ensure successful project execution, while identifying opportunities to drive revenue growth and maximise account value.

Key responsibilities

• Implement Annual Client Needs Assessment, Account Action Plan, and Personal Action Plan
• Manage relationships with local and country contacts and possess thorough understanding of client's current and future needs
• Be the voice of the client within MCI, responsible for overall client experience and orchestrate deployment of MCI resources to provide comprehensive products, services, and solutions
• Identify global accounts trends and developments and develop growth within existing accounts in cooperation with Project Managers
• Identify potential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI offices regionally and globally to pursue and develop these opportunities
• Create value by addressing client objectives and unmet needs in creative ways
• Plan and deliver effective, impactful presentations suited to the characteristics and needs of the audience
• Up-sell MCI services and solutions proactively during project lifecycle
• Prepare thoroughly for negotiations and handle objections and disagreements, taking a consultative approach to resolve situations
• Manage multi-functional, multi-geographical, and virtual teams and apply excellent financial planning skills to allocate resources based on strategies and related objectives

About you

• Business, hospitality, or marketing degree
• 5 years of experience in meetings and events and/or hotel and hospitality industry
• Superb verbal, written communication and presentation skills
• Able to conduct research, drawing information from a variety of sources and channels
• Able to analyse research findings and develop concept plans and possess Digital Mindset
• Possess great client mindset and a proactive disposition
• Proficient in Microsoft Office applications
• Good networking skills, empathy and cultural sensitivity