Client Success Executive

MCI Singapore; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Birthday Leave

Business Travel Insurance

Teleconsultations

Dental & Vision Reimbursements

Group Health Insurance

Learning & Development Portal

Job summary

MCI Singapore seeks a Client Success Executive to join our team and help bring brand experiences, events, and marketing campaigns to life. You will support pitches, research venues, source suppliers, prepare costings, and assist in servicing client accounts from day one.

You will work with Account Managers and cross-functional teams to turn client briefs into engaging experiences, while maintaining strong communication and a proactive, results-driven attitude.

Qualifications

• Bachelor-like degree in business, hospitality, or marketing.
• 1–3 years in meetings/events and/or hotel/hospitality.
• 1–3 years in account management or account servicing.
• Strong verbal and written communication skills; proficient in MS Office and presentation development.

Responsibilities

• Support pitches and new business development.
• Develop compelling pitch proposals with Account Managers.
• Research venues, suppliers, and experiences to back creative recommendations.
• Prepare cost estimates and budget support for ideas and proposals.
• Assist in preparing pitch decks and client materials to win new business.
• Support day-to-day servicing of client accounts and coordinate internal teams.
• Prepare meeting materials, project updates, and timelines for clients.
• Foster positive relationships with clients, suppliers, and internal stakeholders.

Skills

Verbal communication

Written communication

Customer focus

Negotiation

Education

Business, Hospitality, or Marketing degree

Tools

Microsoft Office

Job description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

THE OPPORTUNITY

At MCI, we believe great experiences start with great people, bold ideas, and strong collaboration. As a Client Success Executive, you will be an integral part of the team, working closely with Account Managers and colleagues to bring exciting brand experiences, events, and marketing campaigns to life. From supporting new business pitches and developing creative ideas to sourcing suppliers, preparing costings, and servicing client accounts, you will be involved in the action from day one. This is an opportunity to learn, contribute, and grow while playing a meaningful role in delivering impactful experiences for our clients.

THE WORK

• Support Pitches & New Business Development
• Work closely with Account Managers and the wider team to develop compelling pitch proposals and presentations.
• Contribute ideas, research trends, explore creative concepts, and help turn client briefs into engaging event and marketing experiences.
• Research venues, suppliers, entertainment, activities, and other event elements to support creative recommendations.
• Source quotations, develop cost estimates, compare supplier options, and support budget preparation to ensure ideas are both exciting and commercially viable.
• Assist in preparing pitch decks, proposals, and supporting materials that bring our ideas to life and help us win new business.
• Support Account Servicing & Client Relationships
• Work alongside Account Managers to support the day-to-day servicing of client accounts, ensuring projects and requests are managed efficiently.
• Assist in understanding client briefs, coordinating internal teams, and following up on project deliverables.
• Prepare meeting materials, project updates, reports, timelines, and other account documentation.
• Build positive working relationships with clients, suppliers, and internal stakeholders through clear communication and a collaborative approach.
• Stay curious about our clients’ businesses, brands, and objectives, and look for opportunities to contribute ideas that add value.

THE CONNECTION

Reports To

Account Manager (for daily activities)

Works Closely With

Sales Team (Local and Regional), Operation Team / Project Managers, Sales Support and other Product Practices within MCI.

THE MUST HAVE

• This role is suitable for well-rounded individuals with business, hospitality, or a marketing degree.
• 1 – 3 years of experience in the meetings and events and/or hotel and hospitality industry would be an advantage.
• 1 – 3 years of experience in the account management or account servicing role would be an advantage.
• Strong verbal and written communication skills, with proficiency in Microsoft Office and presentation development, are essential.
• Great customer mindset, proactive disposition with strong negotiation and problem‑solving skills.
• Result driven personality with energy, commitment and a strong drive to succeed.

THE GOOD TO HAVE

• Adaptable and solution oriented, with the ability to thrive in a fast-paced environment
• Strong sense of ownership, responsibility, and attention to detail
• Willingness to travel and support onsite delivery when required

Additional Local Benefits

• Birthday Leave
• Employer‑paid Business Travel Insurance, unlimited Whitecoat tele consults, Dental & Vision reimbursements
• Employer‑paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident Insurance
• Comprehensive internal Learning & Development portal and opportunities for external courses

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!