Client Services Analyst

BGC Group; Singapore; On-site; SGD 50,000 - 78,000; Full time

Job summary

BGC Partners (Australia) Pty Ltd in Singapore is seeking a Client Services Analyst to support front-office and middle-office platforms. You will be the point of contact for brokers and clients, handling issues with clear communication and timely resolution.

Responsibilities include first-line platform support, client communications, and assisting with platform adoption during client visits. You will learn trading workflows and contribute to process improvements in a dynamic APAC team.

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• 1–5 years in client services, trading support, junior sales, operations, or application support in financial markets.
• Good business knowledge of Forex and/or IRS is a plus with interest to expand into Rates and electronic trading.
• Strong communication and interpersonal skills with clients and internal teams.
• Commercially aware with a customer-service mindset and professional demeanor.
• Motivated to develop technical skills and learn BGC/GFI technologies.

Responsibilities

• Provide first-line support for front-office and middle-office platforms, resolving issues within SLA.
• Act as client-facing representative, communicating clearly with brokers, traders, and ops teams.
• Support customer adoption, explain platform functionality during client visits.
• Triages and owns issues from report to resolution, escalating to specialists when needed.
• Develop understanding of end-to-end trading workflows (FX and Rates).
• Identify recurring issues and suggest improvements using AI and tooling.
• Create and maintain operational procedures and client-facing guides.

Skills

Client communications

Trading support knowledge

Customer-service mindset

Time management

Independent work

Willingness to learn technical skills

Education

Bachelor's degree or equivalent

Tools

Windows

Unix/Linux

SQL

Scripting

Microsoft Office

Job description

The Application Support department at BGC Partners (Australia) Pty Ltd is seeking a Client Services Analyst to provide essential support for our front-office and middle-office platforms. This customer-facing role requires a unique blend of strong communication skills, practical trading workflow knowledge, and a keen interest in developing technical capabilities. The successful candidate will be a key point of contact for internal brokers and external clients, managing issues and incidents with a focus on effective communication and timely resolution. This role is an excellent opportunity to contribute to a dynamic team and make a real impact on our clients' experience.

Responsibilities

• Provide first-line support for BGC/GFI trading platforms, ensuring client issues are managed efficiently and resolved within agreed service levels.
• Act as a client-facing support representative, communicating clearly with brokers, traders, and operations teams during investigations and service disruptions.
• Partner with sales and broker teams to support customer adoption, explain platform functionality, and assist with issue resolution during client visits.
• Triage, investigate, and own issues from initial report to resolution, escalating to specialist technology teams while maintaining client communication and accountability.
• Develop a practical understanding of end-to-end trading workflows, including trade capture, STP, market data, and post-trade processing for FX and Rates products.
• Identify recurring issues and service improvement opportunities, leveraging AI and tooling to enhance operational efficiency.
• Create, maintain, and improve operational procedures, support guides, and client-facing knowledge within Confluence.
• Contribute to onboarding, platform changes, client readiness, and team initiatives across the APAC Application Support function.
• Stay updated with BGC/GFI technologies, continuously developing product and workflow knowledge to provide effective support.
• Maintain a calm and professional demeanor, especially during volatile markets and time-sensitive issues.

Qualifications

• Bachelor's degree or equivalent practical experience, with 1-5 years in client services, trading support, junior sales, operations, or application support in financial markets.
• Good business knowledge of Forex and/or Interest Rate Swaps (IRS), with a desire to expand knowledge across Rates, Credit, and electronic trading workflows.
• Strong communication and interpersonal skills, able to engage confidently with brokers, traders, operations teams, and client IT contacts.
• Commercially aware with a customer-service mindset, understanding client priorities and representing the team professionally.
• Motivated to develop technical skills and learn BGC/GFI technologies, including trading platforms and operational tooling.
• Understanding of STP trade flows and related platforms is desirable.
• Previous experience with trading systems, trade capture, exchange connectivity, or market data is beneficial.
• Good working knowledge of Windows and Microsoft productivity tools, with basic Unix/Linux, networking, SQL, or scripting skills an advantage.
• Ability to manage time effectively, work independently, and respond quickly to client-impacting issues.
• Adaptable, punctual, and reliable, with a keen interest in progressing within trading application support and client services.

Job Info

• Job Identification 249379
• Posting Date 07/20/2026, 12:38 PM