Associate, SRE Support Engineer, Global Financial Markets Technology, Group Technology

DBS Bank Ltd; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

DBS Bank Ltd is seeking a Technology professional to provide production support for GFM applications within a high-availability trading environment. You will engage with Front Office, Back Office, Finance, and FX teams during market hours for time-sensitive issues.

The role emphasizes incident management, automation, monitoring, and deployment of enhancements, with on-call rotations and after-hours duties. Strong collaboration and communication are essential.

Qualifications

• Minimum 5 years of experience supporting mission-critical financial applications.
• Proficient with IBM Spectrum Computing (Murex GRID).
• Experience with FX trading tools and eFXO.
• Hands-on with AWS services and OpenShift.
• Strong scripting, CI/CD, and monitoring skills.
• Ability to work in a fast-paced, high-availability trading environment.

Responsibilities

• Provide functional and technical support for GFM applications to ensure stable production operations.
• Analyse, own, and resolve production incidents impacting trading or downstream processes.
• Monitor system performance and implement optimizations for reliability and scalability.
• Automate support activities to reduce manual effort.
• Participate in on-call rotations and after-hours/weekend support.
• Collaborate with development teams to test and deploy enhancements.
• Develop monitoring tools and alerts for proactive issue detection.
• Maintain strong collaboration across GFMT teams to ensure high-quality service.

Skills

Java

Microservices architecture

Trading domain knowledge

Automation mindset

Communication skills

Problem-solving

Tools

IBM Spectrum Computing (Murex GRID)

eFXO

AWS (ECS, EC2, CloudWatch)

OpenShift

Git

Jenkins

Bitbucket

CA Release Automation

Kibana

Prometheus

Grafana

Job description

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provide functional and technical support for GFM applications to ensure stable production operations.
• Support users across Front Office, Back Office, Finance, and FX, including direct engagement with traders during market hours for time-sensitive issues.
• Analyse, own, and resolve production incidents impacting trading or downstream processes; coordinate with cross-functional teams to restore services promptly.
• Proactively monitor system performance, identify bottlenecks, and implement optimizations to enhance system reliability and scalability.
• Collaborate with development teams to test and deploy enhancements, bug fixes, and new features.
• Drive automation of support activities and operational tasks to improve efficiency and reduce manual effort.
• Develop monitoring tools and alerts to enable proactive issue detection and auto-healing/recovery mechanisms.
• Provide day-to-day production support for DBS in-house Front Office applications.
• Participate in on-call rotations, including after-hours support and weekend implementations where required.
• Work in shift rotations during support duty weeks and manage escalations from Level 1 teams.
• Contribute to continuous improvement initiatives, process enhancements, and knowledge-sharing practices.
• Maintain strong collaboration within the support team and across GFMT teams, ensuring high-quality service delivery to business users.
• Automate recurring tasks to reduce operational toil for both end users and internal teams.
• Strong ownership and accountability, Team player with collaborative mindset and Customer-focused with a commitment to service excellence

Requirements

• Minimum 5 years of experience in a similar role supporting mission-critical financial applications.
• Hands-on experience with IBM Spectrum Computing (Murex GRID).
• Strong understanding of Termsheet generation tools and FX Trading applications ( eFXO ).
• Practical experience with AWS services (ECS, EC2, CloudWatch).
• Experience working with Red Hat OpenShift (Pods, Containers, Clusters).
• Knowledge of Java, Microservices architecture, and Databases [MSSQL, MariaDB & MongoDB].
• Familiarity with Shell scripting, CI/CD pipelines, and AWS services.
• Good understanding of Structured Products and FX products.
• Experience with monitoring and observability tools such as ELK (Kibana), Prometheus, and Grafana.
• Hands-on experience with DevOps tools: Git, Bitbucket, Jenkins and CA Release Automation
• Strong analytical, troubleshooting, and problem-solving skills with the ability to manage high-pressure situations.
• Comfortable operating in a Front Office trading environment with time-sensitive deliverables.
• Excellent communication skills with the ability to interact with both technical and non-technical stakeholders, including traders and operations teams.
• Proven ability to work in a fast-paced, high-availability financial systems environment.
• Continuous learning mindset and a passion for staying up-to-date with industry trends and technologies

Location:

DBS Asia Central

Job:

Technology

Schedule:

Regular

Employee Status:

Full time