Client Services Advisor

TDCX; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

TDCX, Inc. in Singapore is seeking a customer service professional to deliver excellent experiences across telephone, email, live chat and social media.

You will understand customer needs, provide personalized recommendations and resolve enquiries or complaints professionally while identifying sales opportunities. Ideal candidates have 2+ years in customer service or related fields, with strong communication, problem-solving and multitasking abilities.

Qualifications

• Min Diploma in any discipline.
• Minimum 2 years of experience in customer service, retail sales, luxury / high-end goods, contact centre or e-commerce operations.
• Preferably with experience in customer service or sales within the retail, luxury fashion or premium goods industry.
• Strong verbal and written communication, active listening and interpersonal skills.
• Customer-focused with good problem-solving abilities and a proactive approach to identifying customer needs and sales opportunities.
• Able to multitask and work comfortably across multiple computer systems; Salesforce, SAP or CRM experience is an advantage.
• Willing to work shifts, including weekends and public holidays when required.

Responsibilities

• Deliver excellent customer experiences across multiple channels, including telephone, email, live chat and social media.
• Understand customer needs, provide personalized recommendations and resolve enquiries or complaints professionally.
• Identify sales opportunities through customer interactions, using effective selling and negotiation skills to convert enquiries into sales.
• Build and maintain strong relationships with new and existing customers through proactive engagement.
• Provide excellent after-sales support to enhance customer satisfaction, loyalty and retention.
• Stay updated on product launches, promotions, campaigns, product availability and service offerings to address customer enquiries effectively.
• Identify customer feedback and satisfaction trends, recommend service improvements and contribute ideas to enhance the overall customer experience.
• Accurately process customer information and transactions using internal systems while maintaining data confidentiality and security.
• Handle escalations professionally and collaborate with internal teams to ensure timely issue resolution.
• Adhere to company policies, procedures and service standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal skills

Education

Diploma

Tools

Salesforce

SAP

CRM experience

Job description

• Deliver excellent customer experiences across multiple channels, including telephone, email, live chat and social media.


• Understand customer needs, provide personalized recommendations and resolve enquiries or complaints professionally.


• Identify sales opportunities through customer interactions, using effective selling and negotiation skills to convert enquiries into sales.


• Build and maintain strong relationships with new and existing customers through proactive


• Provide excellent after-sales support to enhance customer satisfaction, loyalty and retention.


• Stay updated on product launches, promotions, campaigns, product availability and service offerings to address customer enquiries effectively.


• Identify customer feedback and satisfaction trends, recommend service improvements and contribute ideas to enhance the overall customer experience.


• Accurately process customer information and transactions using internal systems while maintaining data confidentiality and security.


• Handle escalations professionally and collaborate with internal teams to ensure timely issue


• Adhere to company policies, procedures and service standards.

Job Requirements

• Min Diploma in any discipline.


• Minimum 2 years of experience in customer service, retail sales, luxury / high-end goods, contact centre or e-commerce operations.


• Preferably with experience in customer service or sales within the retail, luxury fashion or premium goods industry.


• Strong verbal and written communication, active listening and interpersonal skills.


• Customer-focused with good problem-solving abilities and a proactive approach to identifying customer needs and sales opportunities.


• Able to multitask and work comfortably across multiple computer systems; Salesforce, SAP or CRM experience is an advantage.


• Willing to work shifts, including weekends and public holidays when required.