Client Experience Associate

TDCX; Singapore; Presencial; SGD 43.000 - 51.000; Jornada completa

Descripción de la vacante

TDCX, Inc. is hiring a Client Experience Associate for luxury fashion & lifestyle in Singapore. You will be the voice of the brand, handling inquiries via phone, email, live chat or social media, and turning conversations into tailored recommendations and sales.

The role requires a diploma and at least 2 years in customer-facing roles in luxury retail or ecommerce. You’ll work a rotating Mon–Sat schedule, including public holidays, with shifts around 7am–9pm. Salesforce/SAP experience is a plus.

Formación

• A diploma in any field.
• At least 2 years of customer-facing experience in customer service in retail sales, a contact centre or e-commerce in luxury high-end goods.
• Bonus points if you’ve worked in retail, luxury fashion or premium goods and know what elevated service looks like.
• A natural communicator. You write and speak clearly, listen closely, and connect easily with people.
• A customer-first mindset. You enjoy solving problems, read people’s needs well, and spot sales opportunities.
• Comfort with multitasking and technology. You can move easily between systems. Experience with Salesforce, SAP or another CRM is a plus.
• Flexibility to work shifts, including some weekends and public holidays.

Responsabilidades

• Be the voice of our brand across channels including phone, email, live chat or social media.
• Solve problems with care and turn enquiries and complaints into positive outcomes.
• Turn conversations into sales by spotting opportunities and guiding customers to suitable products.
• Build lasting relationships through proactive outreach and personalized service.
• Deliver after-sales support to build loyalty and retention.
• Be the go-to product expert with knowledge of new launches and stock updates.
• Shape the customer experience by providing feedback and suggesting improvements.
• Manage customer records accurately while keeping data secure.
• Handle escalations calmly and coordinate with teams to resolve issues.
• Uphold policies and service standards to ensure consistent excellence.

Conocimientos

Customer service experience

Communication skills

Sales awareness

Multitasking

Educación

Diploma in any field

Herramientas

Salesforce or SAP CRM

Descripción del empleo

Up to $4.2k + Up to $250 KPI Incentive Monthly (After Training)

Client Experience Associate, Luxury Fashion & Lifestyle (Immediate Opening)

Chai Chee and Orchard

Work 5 days a week (Mon–Sat rotation, including public holidays)

44 hours per week (In-between - 7am to 9pm)

Job Responsibilities

• Be the voice of our brand. Create memorable experiences for customers wherever they reach us, whether by phone, email, live chat or social media.
• Solve problems with care. Get to know each customer’s needs, offer tailored recommendations, and turn enquiries and complaints into positive outcomes.
• Turn conversations into sales. Spot opportunities in every interaction and use your persuasion and negotiation skills to help customers find what’s right for them.
• Build lasting relationships. Engage new and returning customers through proactive outreach, personalised service and client telling, and become someone they trust and come back to.
• Keep customers coming back. Deliver after-sales support that builds satisfaction, loyalty and long-term retention.
• Be the go-to product expert. Stay ahead of new launches, promotions, campaigns and stock updates so you can answer every question with confidence.
• Shape the customer experience. Use customer feedback and trends to suggest improvements. Your ideas will directly influence how we serve customers.
• Work with precision. Manage customer records and transactions accurately in our systems while keeping data secure and confidential.
• Own the tough moments. Handle escalations calmly and work with teams across the business to resolve issues quickly.
• Set the standard. Uphold our policies and service standards that keep the experience consistently excellent.

Job Requirements

• A diploma in any field.
• At least 2 years of customer-facing experience in customer service in retail sales, a contact centre or e-commerce in luxury high-end goods.
• Bonus points if you’ve worked in retail, luxury fashion or premium goods and know what elevated service looks like.
• A natural communicator. You write and speak clearly, listen closely, and connect easily with people.
• A customer-first mindset. You enjoy solving problems, read people’s needs well, and spot sales opportunities.
• Comfort with multitasking and technology. You can move easily between systems. Experience with Salesforce, SAP or another CRM is a plus.
• Flexibility to work shifts, including some weekends and public holidays.

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We regret only short-listed candidates will be notified.