Client Service Advisor

TDCX TALENT SOLUTIONS PTE. LTD.; Singapore; Presencial; SGD 43.000 - 51.000; Jornada completa

Descripción de la vacante

TDCX Talent Solutions Pte. Ltd is hiring a Client Service Advisor for the luxury fashion and lifestyle sector in Singapore.

The role focuses on delivering exceptional customer experiences across channels, with opportunities to identify sales leads and build lasting customer relationships. The position requires at least 2 years in customer service or sales within premium goods, and will involve shifts including weekends and public holidays.

Formación

• Minimum 2 years in customer service, retail sales, luxury goods or e-commerce operations.
• Diploma in any discipline is required.
• Experience in luxury fashion or premium goods preferred.

Responsabilidades

• Deliver excellent customer experiences across phone, email, live chat & social media.
• Identify customer needs and offer personalized recommendations to drive sales.
• Convert enquiries into sales through effective selling and negotiation.
• Maintain relationships with customers through proactive engagement and service.
• Provide after-sales support to boost satisfaction and retention.
• Stay updated on product launches and promotions to answer inquiries.
• Handle escalations and coordinate with internal teams for timely resolution.
• Process transactions accurately using internal systems with data confidentiality.

Conocimientos

Customer service

Sales

Communication

Multitasking

Educación

Diploma

Herramientas

Salesforce

SAP

CRM

Descripción del empleo

Up to $4.2k + Up to $250 KPI Incentive Monthly (After Training)

Client Service Advisor (Immediate) - Luxury Fashion & Lifestyle Industry

Chai Chee

5 days work week_Mon to Sat (Including PH)

44 hours per week (In-between - 7am to 9pm)

Job Responsibilities

• Deliver excellent customer experiences across multiple channels, including telephone, email, live chat and social media.
• Understand customer needs, provide personalized recommendations and resolve enquiries or complaints professionally.
• Identify sales opportunities through customer interactions, using effective selling and negotiation skills to convert enquiries into sales.
• Build and maintain strong relationships with new and existing customers through proactive engagement, personalized service.
• Provide excellent after-sales support to enhance customer satisfaction, loyalty and retention.
• Stay updated on product launches, promotions, campaigns, product availability and service offerings to address customer enquiries effectively.
• Identify customer feedback and satisfaction trends, recommend service improvements and contribute ideas to enhance the overall customer experience.
• Accurately process customer information and transactions using internal systems while maintaining data confidentiality and security.
• Handle escalations professionally and collaborate with internal teams to ensure timely issue resolution.
• Adhere to company policies, procedures and service standards.
• Min Diploma in any discipline.
• Minimum 2 years of experience in customer service, retail sales, luxury / high-end goods, contact centre or e-commerce operations.
• Preferably with experience in customer service or sales within the retail, luxury fashion or premium goods industry.
• Strong verbal and written communication, active listening and interpersonal skills.
• Customer-focused with good problem-solving abilities and a proactive approach to identifying customer needs and sales opportunities.
• Able to multitask and work comfortably across multiple computer systems; Salesforce, SAP or CRM experience is an advantage.
• Willing to work shifts, including weekends and public holidays when required.

We regret only short-listed candidates will be notified.

Lai Kok Soon (Jack Lai) Reg No: R24121496

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024