Client Service Officer (Contract, Private Bank)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

GMP Technologies (S) Pte Ltd is seeking a frontline Digital Platform Support specialist in Singapore to assist clients by phone or email, diagnose enquiries, and route complex cases to appropriate teams.

You will act as a Subject Matter Expert for areas like Authentication, Trading, and Payments, maintain ticket records, and uphold quality service standards. Degree with 1-3 years in client services preferred.

Qualifications

• Degree with 1–3 years of related Client services experience, ideally in Banking sector
• Strong communication talent, ability to manage conflict situation etc

Responsibilities

• Document and maintain the Client’s enquiries and request received in Bank’s ticketing tool
• Subject Matter Expert for specific focus area such as Authentication, Trading, Payments
• Strong commitment to quality service and standards
• Manage the clearance of Long Form Deficiency, Subscription of documents, Investment related forms.
• Support ad hoc duties/requests as assigned by team lead

Skills

Client services

Communication

Banking knowledge

Conflict resolution

Education

Bachelor's degree or diploma in related field

Job description

Overview:

• Responsible to provide first level Digital Platform support by phone and/or e-mail to Clients.
• analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.
• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

Responsibilities:

• Document and maintain the Client’s enquiries and request received in Bank’s ticketing tool
• Subject Matter Expert for specific focus area such as Authentication, Trading, Payments
• Strong commitment to quality service and standards
• Manage the clearance of Long Form Deficiency, Subscription of documents, Investment related forms.
• Support ad hoc duties/requests as assigned by team lead

Requirements:

• Degree with at least 1-3 years of related Client services experience, ideally in Banking sector
• Strong communication talent, ability to manage conflict situation etc

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Charnele Tan I Registration No: R1105360