Client Service Associate

Minmed Group; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Minmed Group is seeking a Client Service Associate to deliver exceptional patient-facing service at Minmed Screening Centres. You will welcome participants, manage inquiries and appointments, and assist with basic clinical checks such as ECG and biometric measurements.

The role emphasizes strong customer service, good interpersonal and communication skills, and the ability to maintain accurate clinical records in line with MOH requirements.

Qualifications

• Diploma education required.
• Experience in healthcare or clinic setting advantageous.
• Hospitality background is an advantage.
• Good interpersonal and communication skills.
• Strong customer and service-oriented posture.

Responsibilities

• Provide a high level of customer care to participants who visit us for their health screening.
• Manage participants’ enquiries and appointments in a professional manner.
• Assist with clinical procedures such as ECG and biometric measurements.
• Keep proper clinical records in line with MOH requirements.
• Maintain good housekeeping and perform other duties which may be assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Diploma education

Job description

The Client Service Associate plays a crucial role in providing exceptional customer service and patient care at Minmed Screening Centres. Acting as a service ambassador, this position ensures a welcoming experience for participants during their health screenings.

Role & Responsibilities:

• Provide a high level of customer care to participants who visit us for their health screening
• Manage participants’ enquiries and appointments in a professional manner
• Assist with clinical procedure such as ECG and other biometric measurements
• Keep proper clinical records in line with requirements of MOH
• Maintain good housekeeping and perform other duties which may be assigned

Requirements:

• Diploma education
• Experience in healthcare or clinic setting advantageous
• Applicants with Hospitality background is an advantage
• Good interpersonal and communication skills
• Strong customer and service-oriented posture