Client Relationship Management

CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

CGS International Securities Singapore Pte. Ltd. seeks a customer service specialist to assist in retail, corporate and institutional trading account onboarding, and to demonstrate our online and mobile trading platforms to clients.

You will promote products such as equities, CFDs, LFX and margin financing, educate customers through seminars, and handle enquiries and feedback with a service-oriented approach.

Qualifications

• Diploma holders preferred, with basic finance knowledge.
• Strong customer service and communication skills.
• Ability to work in a team and meet deadlines.

Responsibilities

• Participate in roadshows, conduct system demonstration on the use of our online trading and mobile platforms and assisting customers on the retail, corporate & institutional trading account opening.
• Be well-versed with our products offering such as equities, CFD, LFX, share margin financing and confidently introduce our product promotions to customers or prospects.
• Organise in-house seminars/ webinars and workshops to educate potential and existing customers on salient features of our platforms.
• Handle customer enquiries on their account and platform related issues.
• Handle and elevate clients' feedback and complaints.
• Provide excellent service experience to external/internal customers through phone or other communication channels.
• Adhere to the service level targets, and any other duties as defined/assigned by Manager.
• Performing any other duties and responsibilities as assigned by the immediate supervisor from time to time.

Skills

Troubleshoot desktops (Apple macOS, 0S

Customer service

Team player

Interpersonal communication

Multitasking under pressure

Interest in financial markets

Education

Diploma

Job description

Key Responsibilities

• Participate in roadshows, conduct system demonstration on the use of our online trading and mobile platforms and assisting customers on the retail, corporate & institutional trading account opening.


• Be well-versed with our products offering such as equities, CFD, LFX, share margin financing and confidently introduce our product promotions to customers or prospects.


• Organise in-house seminars/ webinars and workshops to educate potential and existing customers on salient features of our platforms.


• Handle customer enquiries on their account and platform related issues.


• Handle and elevate clients' feedback and complaints.


• Provide excellent service experience to external/internal customers through phone or other communication channels.


• Adhere to the service level targets, and any other duties as defined/assigned by Manager.


• Performing any other duties and responsibilities as assigned by the immediate supervisor from time to time.

Skills

• Able to troubleshoot desktop issues relating to customers' web browsers and operating systems (Apple OS and Microsoft).


• Service oriented with good communication skills and willing to go the extra mile for customers.


• Good team player and able to deliver within tight deadlines.


• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.


• Able to multitask and remain calm under pressure, especially during intense situations.


• Interest in the financial markets would be an advantage.


• Not required but experience in a customer care division and handling of online customers would be an advantage.


• Minimum job entry is Diploma.

Personal Attributes

• Demonstrate strong customer-focused qualities and the ability to give excellent client service.


• The ability to take ownership of a client's enquiries and possess a \"go above and beyond\" attitude.


• A pleasant personality and good customer orientation mindsets.