Assistant Relationship Manager, Wealth Management

citicclsa; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

citicclsa is seeking an Assistant Relationship Manager to aid the Relationship Manager in daily operations and client service in Singapore. The role involves handling client inquiries, trade and account support, and regulatory compliance while building strong client relationships.

You will assist with presentations, meetings, and ad hoc research, maintain records, and ensure timely processing of client instructions, working with internal teams and external stakeholders to deliver excellent

Qualifications

• Bachelor's degree or above in Business / Finance.
• Minimum 1 year of related work experience.
• Strong interpersonal and organisational skills.
• Customer-focused and able to work under pressure.
• Excellent communication in English (spoken and written).
• Proficient in Mandarin for Greater China clients.
• CACS 1 & 2 certifications and CMFAS licensing is preferred.

Responsibilities

• Support the Relationship Manager in daily operations and client care.
• Handle enquiries by phone or email related to accounts, trading and service requests.
• Perform Know Your Client and risk disclosure for regulatory compliance.
• Assist with presentations, meetings, events and ad hoc analysis.
• Maintain client contact frequency and update records.
• Process client instructions and ensure timely completion of tasks.

Skills

Interpersonal skills

English communication

Client relationship

Organisational skills

Problem solving

Mandarin language

Education

Bachelor's degree in Business/Finance

Tools

MS Office

CRM systems

Job description

Position Description

The Assistant Relationship Manager (ARM) supports the Relationship Manager (RM) in daily operations, administration, client care and relationship management. There is constant interaction with internal as well as external stakeholders, providing clients with relevant information and supporting the RM in all tasks related to the delivery of excellent service to the clients. The ARM may be the first point of contact for the client and as such, being able to gain the client's confidence and give a positive, professional impression will be a strong asset. Strong inter-personal skills are needed, together with a service-oriented mind-set.

Key Areas of Responsibilities

• Handle enquiries by phone or email relating to account opening procedures, product / service launch, stock trading and any service requests by clients.
• Handle enquiries relating to trading and corporate action activities.
• Perform Know Your Client and risk disclosure, act as a gate keeper for Company's policies and regulatory requirements.
• Handle business support administrative duties, including daily report generation, start / end of day, system check, etc.
• Involve and participate in ad-hoc projects as assigned.
• Responsible for the accurate and timely processing of client instructions, as well as the efficient handling of client enquiries, escalating to senior colleagues where necessary.
• Assist the RM with administrative tasks such as the preparation of presentations, meetings, events and business trips as well as ad hoc analysis and research.
• Organise and present oneself in an efficient and compliant manner and ensures timely and appropriate information of the superior.
• Conduct reviews, plans ahead and documents work at all times.
• Provides professional input proposals for improvements based on experience, incident occurrence or observation.
• Assist the RM in managing business expense claims.
• Process client payment orders, executes securities, funds, bonds, MM / FX trades, structured notes etc.
• Deal with client enquiries and provide solutions where possible.
• Maintain client contact frequency and updates records.
• Ensure compliance with local & internal regulations in matters relating to client documentation, client's instructions, account opening etc.
• Ensure timely clearance of pending items and escalated deficiencies.
• Ensures appropriate ethical and compliant behaviour in his/her area of responsibility, as well as customer focused and have good interpersonal and communication skills.

Requirements

• Bachelor's degree or above in Business / Finance discipline
• Minimum 1 year of relevant experience of related working experience
• Strong interpersonal and organization skills
• Result-oriented with strong initiative and drive to succeed.
• Customer-focused and able to work under pressure.
• Ability to build and maintain strong working relationships with sales representatives
• Excellent communication, interpersonal and relationship skills.
• Excellent command of both spoken and written English
• Proficient in spoken Mandarin, particularly in product offering concepts and explanation to Greater China clients.
• Possess CACS 1 & 2 certifications, and the relevant CMFAS licensing.