Client Relationship Management

CGS International Securities Hong Kong Limited; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

CGS International Securities Hong Kong Limited in Singapore is seeking a customer service professional to engage with retail, corporate and institutional clients, explain online trading platforms, manage enquiries, and assist with account opening events.

You will be diploma-qualified, service-oriented, with strong communication and problem-solving skills, and the role involves handling feedback and ensuring service targets are met.

Qualifications

• Diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to handle inquiries and resolve issues with professionalism.

Responsibilities

• Participate in roadshows and webinars to educate customers on platforms.
• Assist customers with retail, corporate & institutional trading account openings.
• Respond to customer enquiries and manage feedback and complaints.
• Provide excellent service via phone and other channels.
• Adhere to service level targets and duties assigned by Manager.
• Perform other duties as assigned by supervisor.

Skills

Service oriented

Good communication

Team player

Interpersonal skills

Multitask under pressure

Interest in financial markets

Diploma required

Education

Diploma

Job description

CGS International Securities Hong Kong Limited View all jobs

• Participate in roadshows, conduct system demonstration on the use of our online trading and mobile platforms and assisting customers on the retail, corporate & institutional trading account opening.
• Be well-versed with our products offering such as equities, CFD, LFX, share margin financing and confidently introduce our product promotions to customers or prospects.
• Organise in-house seminars/ webinars and workshops to educate potential and existing customers on salient features of our platforms.
• Handle customer enquiries on their account and platform related issues.
• Handle and elevate clients’ feedback and complaints.
• Provide excellent service experience to external/internal customers through phone or other communication channels.
• Adhere to the service level targets, and any other duties as defined/assigned by Manager.
• Performing any other duties and responsibilities as assigned by the immediate supervisor from time to time.

Skills

• Service oriented with good communication skills and willing to go the extra mile for customers.
• Good team player and able to deliver within tight deadlines.
• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
• Able to multitask and remain calm under pressure, especially during intense situations.
• Interest in the financial markets would be an advantage.
• Not required but experience in a customer care division and handling of online customers would be an advantage.
• Minimum job entry is Diploma.

Personal Attributes

• Demonstrate strong customer-focused qualities and the ability to give excellent client service.
• The ability to take ownership of a client’s enquiries and possess a "go above and beyond" attitude.
• A pleasant personality and good customer orientation mindsets.