Executive, Customer Experience

Jobtailor; Singapore; On-site; SGD 38,000 - 65,000; Full time

Job summary

Jobtailor in Singapore seeks a motivated customer service professional to support clients across live chat, email, and phone. You will guide onboarding, collect documents, and assist with KYC and platform navigation.

You will handle repayment inquiries, track statuses, and maintain CRM records while contributing to service improvements. A bilingual English/Chinese communicator with 1–2 years of experience fits well.

Qualifications

• 1–2 years of experience in customer service, client engagement, or operations.
• Strong verbal and written communication skills.
• Customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with live chat, email ticketing, and CRM preferred.
• Comfortable with phone communication.
• Ability to communicate clearly in English and Chinese.

Responsibilities

• Respond to client inquiries via live chat, email, and hotline.
• Deliver consistent, high-quality service across communication channels.
• Guide new clients through onboarding, including document collection, KYC, and platform navigation.
• Support repayment inquiries, status tracking, and post-onboarding servicing.
• Manage account updates, data entry, and ticket tracking.
• Maintain internal SOPs and CRM records.
• Escalate complex issues with complete documentation.
• Reach out to clients for feedback and satisfaction checks.
• Document customer feedback, issues, and pain points.
• Participate in brainstorming to improve customer experience touchpoints.
• Share client insights and service learnings with the team.
• Collaborate with internal teams on client-facing enhancements.
• Assist in testing or rolling out new CX tools or service flows.

Skills

Customer service

Verbal and written communication

CRM familiarity

Bilingual English/Chinese

Attention to detail

Tools

Live Chat

Email ticketing

CRM

Job description

• Respond to client inquiries via live chat, email, and hotline


• Deliver consistent, high-quality service across communication channels


• Guide new clients through onboarding, including document collection, KYC, and platform navigation


• Support repayment inquiries, status tracking, and general post-onboarding servicing


• Manage account updates, data entry, and ticket tracking


• Maintain internal SOPs and CRM records


• Escalate complex or high-impact issues with complete documentation


• Reach out to clients for feedback and satisfaction checks


• Document customer feedback, issues, and common pain points


• Participate in brainstorming to improve customer experience touchpoints


• Share client insights and service learnings with the team


• Collaborate with internal teams on client-facing enhancements


• Assist in testing or rolling out new CX tools or service flows

Requirements

• 1–2 years of experience in customer service, client engagement, or operations


• Strong verbal and written communication skills


• Customer-first mindset


• Ability to manage multiple priorities with attention to detail in a fast-paced environment


• Familiarity with service tools such as live chat, email ticketing, and CRM preferred


• Comfortable with phone communication


• Ability to handle customer inquiries empathetically


• Team player with a positive attitude


• Willingness to learn and adapt


• Ability to communicate clearly and professionally in both English and Chinese

Core Competencies

Demonstrates strong customer service skills with a focus on client engagement and satisfaction. Proficient in managing inquiries and account updates while maintaining detailed documentation and collaborating with internal teams.

Highest-signal resume keywords

• Customer Service Experience


• Verbal And Written Communication Skills


• CRM Familiarity


• Bilingual Communication (English And Chinese)


• Attention To Detail

Soft Skills

• Customer-First Mindset


• Empathy


• Team Player


• Positive Attitude


• Adaptability

Industry Keywords

• Client Engagement


• Onboarding


• KYC


• Data Entry


• Customer Experience

Tools & Technologies

• Live Chat


• Email Ticketing


• CRM