Client Relationship Executive (Marken)

UPS; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

UPS는 고객 서비스와 물류를 지원할 유능한 인재를 찾고 있습니다. 직무는 고객과의 관계 구축 및 문제 해결에 중점을 둡니다.

최소 2년의 고객 서비스 경험과 물류 및 공급망 과정에 대한 이해가 필요하며, 정규직으로 채용됩니다.

본 포지션은 고객 중심의 사고 방식과 여러 우선 사항을 관리할 수 있는 능력을 요구합니다.

Qualifications

• 고객 서비스 또는 고객 대면 역할에서 최소 2년의 경험.
• 물류 및 공급망 프로세스에 대한 기본 이해 필요.
• 강한 서비스 우수성 및 지속적인 개선 의지.

Responsibilities

• 고객 클라이언트와의 주요 문제 및 에스컬레이션 지원.
• 클라이언트 관계 구축 및 유지.
• 고객과의 정기적인 회의 참석.

Skills

고객 초점

조직 및 우선순위 관리

강한 대인 관계 및 커뮤니케이션

Education

비즈니스, 물류 및 공급망 관련 분야의 학위

Job description

직무 설명

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
• Performance reporting – Extracts and analyses data from Maestro and other systems.
• Translates into appropriate and relevant reports.
• Understands and performs general CS duties where required.

Job Requirements

• Possess a Diploma in Business, Logistics & Supply Chain or related fields
• At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
• Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
• Customer-focused mindset with a strong commitment to service excellence and continuous improvement
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

정규직

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.